The Role
Provides front-of-house reception and concierge services for a commercial office building. Responsibilities include welcoming and registering visitors, managing deliveries, maintaining the reception area, supporting building management, coordinating contractors and maintenance issues, producing stakeholder updates, and organizing tenant engagement activities and newsletters.
Summary Generated by Built In
Receptionist
Bristol City Centre
We have an exciting opportunity for a front of house receptionist to work in a lovely modern building in central Bristol. (The building is near to main bus routes at Park Street, Jacobs Wells Road and Anchor Road)
You should be well presented, with proven relevant experience and with the personality and enthusiasm to take ownership of the reception role and additional concierge responsibilities.
Hours and Salary
Schedule: Thursday and Friday 8.30am – 5.30pm
Salary: £12,589 per year
Schedule: Thursday and Friday 8.30am – 5.30pm
Salary: £12,589 per year
Key Responsibilities
The role
You will provide a front of house reception service, with additional responsibilities, which will include:
Reception
- Being the first point of contact - the ‘face of the building’, providing a warm and efficient welcome
- Meeting, greeting and registering all visitors to the building, following appropriate processes
- Ensuring the reception area always looks pristine and welcoming
- Managing deliveries, including couriers and post
- General administration as required
- Develop a good understanding of the local area and update a local amenities information file
Building management
- Work closes with the Building Manager who is based at the building and be confident to deputise in his absence (ie opening the building/de-activating alarms)
- Assist with any maintenance or building issues and manage to resolution
- Manage contractors visiting the building to undertake regular maintenance or specific repairs
- Produce a weekly update report for key stakeholders
Tenant engagement
- You will research and introduce (when applicable) concierge/ pop ups – aimed at delivering a community vibe and offering activities to increase enjoyment during the working day. This may include negotiating freebies or local discounts with businesses and pop-up activity
- You will develop a weekly newsletter for tenants to communicate such initiatives
Skills, Knowledge and Expertise
About you
- Proven experience in a front of house reception role or customer service, marketing or sales environment
- Personable and proactive with a confident manner and able to deliver impeccable customer service
- Self-motivated and willing to organise the additional concierge or added value activities as part of the reception role
- Excellent written and verbal communication skills and be a competent Microsoft Office / PC systems user
- Enjoy working independently but also as part of the reception job share and alongside the Building Manager
About us
LAH provide front of house receptionists, marketing representatives and Lifestyle Managers for premium commercial office properties, working with Landlords, Investors and Property Management Companies. We’ve been established for over 35 years and as an independent, nationwide business, we recognise the importance of everyone who works for us.
Benefits
Company pension
Annual company events
LAH Training Academy
Wellness programme
Annual company events
LAH Training Academy
Wellness programme
About
About LAH Property MarketingLAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.Equal opportunitiesIf you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.
Skills Required
- Proven experience in a front-of-house reception role or customer service, marketing, or sales environment
- Excellent written and verbal communication skills
- Competent Microsoft Office and PC systems user
- Confident, personable, proactive manner and ability to deliver excellent customer service
- Ability to work independently and as part of a reception job share and alongside the Building Manager
- Self-motivated and willing to organize concierge and tenant engagement activities
- Well-presented and enthusiastic
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The Company
What We Do
LAH Property Marketing provides property-savvy front-of-house reception, on-site marketing, and community & lifestyle management services for commercial property schemes nationwide. Working with property managers, developers, asset managers, and commercial agents, the company supports tenants, assists building management teams, and complements letting strategies. They are a people-focused, Living Wage Foundation employer dedicated to helping developments look and feel great through their professional, dynamic teams.
