About us
The Coventry Building Society Arena has solidified its status as a UK venue, drawing over 1.3 million visitors annually with its diverse array of events. More than just a stadium, the Arena offers cutting-edge facilities, including a state-of-the-art conference centre, exhibition spaces, and onsite hotel accommodations. Whether hosting a corporate event, a major exhibition, a star-studded concert or a major sporting event, the Arena is equipped to deliver every experience with unrivalled style and precision.
As the proud home of Coventry City Football Club, the Arena is deeply woven into the fabric of Coventry’s football culture. With a rich and storied history, within English football, it’s here that unforgettable goals are scored, and legendary matches unfold. The Arena stands as the heart and soul of Coventry City, where fans gather to create memories that will last a lifetime.
· Our vision is to be the UK leading multipurpose venue which offers endless possibilities.
· Our purpose is to deliver the best times for our Business, Entertainment, Sports and People
At Coventry Arena Retail Ltd our mindset is to obsess over the customer, operate with excellence and be the best team. To achieve this, we live by our values:
Own it Be relevant Think without limits
More about the role
We are seeking an exceptional Corporate Receptionist to become the welcoming face of our Corporate Headquarters, supporting both Coventry City Football Club and the CBS Arena. This highly visible front-of-house role is at the heart of our business and offers the opportunity to create outstanding first impressions for visitors, partners, executives and VIP guests.
If you are a exceptional professional individual who takes pride in delivering exceptional service and building positive relationships, we'd love to hear from you.
As our Corporate Receptionist, you will be responsible for providing a first-class reception experience and ensuring the smooth day-to-day running of our front-of-house operations.
Key responsibilities include:
Welcoming visitors, guests and colleagues with professionalism and warmth
Acting as the first point of contact in person and over the telephone
Managing visitor sign-in procedures, passes and security protocols
Directing and escorting guests to meetings and appointments
Handling incoming calls and enquiries efficiently and courteously
Coordinating meeting room bookings and preparing rooms to a high standard
Supporting hospitality arrangements for meetings and VIP visitors
Managing incoming post, deliveries and courier services
Maintaining an organised, professional and welcoming reception area
Providing administrative support to the Office Manager
Handling confidential information with discretion and professionalism
Representing the organisation's values and standards at all times
Essential Criteria
Minimum of 1 years experience in a previous experience within a corporate reception, hospitality, hotel, professional services or similar customer-facing environment
A professional and approachable manner
Excellent verbal and written communication skills
Confidence engaging with senior stakeholders, VIP guests and commercial partners
Strong organisational skills and attention to detail
A proactive approach and the ability to anticipate needs
The ability to remain calm and professional when managing multiple priorities
Good IT skills, including Microsoft Office and Outlook
High levels of reliability, discretion and punctuality
A genuine passion for exceptional customer service
Benefits Package
Annual leave which accrues up to a maximum of 25 days leave plus Bank Holiday after five years of service
Group Life Assurance equal to one times salary plus additional benefits
Competitive
Company Sick pay - determined by length of service
Employee Welfare
Employee Assistance Program (EAP)* –Our EAP is provided by Zurich Group Life and includes a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support. Our support doesn’t just focus on physical health but mental wellbeing also.
24 Hour GP* – ZGP24 is a remote GP and second medical opinion service that provides you and your household members with timely access to medical advice, available 24/7, 365 days a year.
* Welfare support services are reviewed annually and may change from time to time.
Skills Required
- At least one year of experience in corporate reception, hospitality, hotel, professional services, or a similar customer-facing environment
- Professional and approachable manner
- Excellent verbal and written communication skills
- Confidence engaging with senior stakeholders, VIP guests, and commercial partners
- Strong organizational skills and attention to detail
- Proactive approach and ability to anticipate needs
- Ability to remain calm and professional while managing multiple priorities
- Good IT skills, including Microsoft Office and Outlook
- Reliability, discretion, and punctuality
- Passion for exceptional customer service
What We Do
Coventry Building Society Arena is an award-winning venue and transformative hub for entertainment, sport, and business in Coventry. It hosts conferences, exhibitions, meetings, live music, sporting events, and Coventry City Football Club matches, while offering more than 20,000 square metres of flexible event space. Its facilities include conference rooms, sports and music venues, an onsite DoubleTree by Hilton hotel, and related event services.
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