The Role
Manage front-of-house reception services for a commercial office building, welcoming visitors, handling deliveries, supporting administration, and maintaining high presentation standards. Build relationships with tenants, clients, contractors, agents, and local businesses. Coordinate tenant communications, amenities guides, newsletters, discounts, pop-ups, and seasonal events while supporting building operations and resolving issues proactively.
Summary Generated by Built In
Receptionist – Reading
£30,600 PA
We have an exciting opportunity for a corporate receptionist to take full ownership of the front of house services at an office building in central Reading, working Monday to Friday, 8am – 5pm.
You will genuinely enjoy hosting and excel at building positive relationships to enhance the front of house experience. With your creative flair, you will plan and organise pop ups and events to help create a welcoming, community focused atmosphere for everyone in the building.
You should be well presented with proven relevant experience and confident to take ownership of this busy and varied role.
Hours & Salary
Monday – Friday 8:00am – 5:00pm
£30,600 per annum
Key Responsibilities
Reception Management
- Set up and maintain a welcoming, professional reception area that reflects the expectations of both clients and tenants
- Greet and manage all visitors, becoming the friendly and familiar face of the building
- Represent the developer or landlord in a knowledgeable and professional manner
- Oversee all deliveries, including couriers and post
- Provide general administrative support as required
- Submit weekly reports on site activity, where necessary
General Building Management
- Build and maintain effective relationships with clients, agents, and contractors
- Ensure the reception area is consistently presented to the highest standard
- Liaise with the off site building manager to ensure contractor works are carried out efficiently
- Identify and report issues promptly, following through to resolution
- Develop strong working relationships with the local letting agents and support them by ensuring any vacant office space is kept pristine in preparation for viewings
- Take a proactive, solution-focused approach to day-to-day challenges
Tenant Experience & Community Engagement
- Produce a comprehensive local amenities guide and develop in-depth knowledge of the surrounding area
- Create and circulate an engaging monthly tenant newsletter
- Research and implement added-value services (with client approval) such as car valeting, dry cleaning, fitness memberships, professional networking, and sustainability initiatives
- Negotiate tenant discounts or complimentary offers with local shops, restaurants, and gyms (subject to client approval)
- Organise and support promotional activities, such as pop-up markets and seasonal events (e.g. summer and Christmas functions), supporting local businesses wherever possible
Skills, Knowledge and Expertise
- Experience in a front-of-house, hospitality, or corporate reception role
- Excellent communication and interpersonal skills
- Confident using PCs, with the ability to learn new software quickly
- Familiarity with social media platforms
- Event planning and coordination skills
- Desirable: Experience using Canva or other graphic design tools
- Advantageous: Understanding of building operations and facilities management
Benefits
- Contributory pension scheme / life assurance
- 24 / 7 access to a virtual GP for you and your family
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
- Financial and legal information support
- Discounts and deals across multiple businesses
- Referral programme
- LAH training academy
About
About LAH Property MarketingLAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.Equal opportunitiesIf you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.
Skills Required
- Experience in a front-of-house, hospitality, or corporate reception role
- Excellent communication and interpersonal skills
- Confidence using PCs and ability to learn new software quickly
- Familiarity with social media platforms
- Event planning and coordination skills
- Experience using Canva or other graphic design tools
- Understanding of building operations and facilities management
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The Company
What We Do
LAH Property Marketing provides property-savvy front-of-house reception, on-site marketing, and community & lifestyle management services for commercial property schemes nationwide. Working with property managers, developers, asset managers, and commercial agents, the company supports tenants, assists building management teams, and complements letting strategies. They are a people-focused, Living Wage Foundation employer dedicated to helping developments look and feel great through their professional, dynamic teams.
