About Company:
Evolution Research Group (ERG) is dedicated to delivering high-quality Phase I–IV clinical trial execution to help sponsors bring lifesaving and life-enhancing therapies to market quickly and safely. Founded in 2014, ERG has grown into a leading neuroscience clinical development company, with affiliate sites across the U.S. and deep expertise in clinical pharmacology, psychiatry, neurology, acute pain, and metabolic disorders. ERG has completed over 5,000 trials and continues to expand into high-need therapeutic areas in the U.S. and globally.
Why join us? We offer a supportive culture, meaningful work, and the opportunity to contribute to cutting-edge research alongside industry leaders. Plus, we offer competitive benefits include medical and dental coverage, a matching 401(k), and paid time off to recharge.
Job Description:
The Receptionist is responsible for all functions associated with the front desk including greeting patients, answering the phone, and maintaining patient flow.
Responsibilities:
- Answer the phone and respond appropriately by routing the call to the correct person or taking a message.
- Greet patients upon arrival and initiates completion of required forms.
- Maintain clean and neat office area including waiting room and kitchen. Includes magazines, newspapers, trash, etc.
- Call patients to confirm appointments, follow up on patients who are late or do not keep their appointment.
- Maintain schedule and inform office staff of schedule changes.
- Update computer database and enrollment logs
- Maintain office supplies, kitchen supplies, etc. and order/purchase as necessary.
- Maintain forms files including consent, physical exam and neurological exam files.
- Maintain and uses office equipment appropriately.
- Disburse checks for patient expenses as appropriate.
- Receive and distribute mail.
- Schedule outside tests as necessary including CT scans and x-rays.
- Fax and make copies as requested.
- Request medical records from outside offices as necessary.
- Do general filing.
- Additionally, this role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization. This job description is intended as a foundation and may be subject to expansion or modification to best suit ERG’s objectives.
Skills and Qualifications:
- Education and experience
- High school diploma/GED required.
- Requirements
- Bilingual English and Spanish required
- Organizational skills.
- Detail oriented.
- Ability to work in a dynamic environment.
- Ability to work as a team member.
- Understand regulatory requirements, as well as Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) guidelines.
- Knowledgeable in medical terminology
- Excellent communication skills (interpersonal, written, verbal)
- Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)
Skills Required
- High school diploma or GED
- Bilingual English and Spanish proficiency
- Organizational skills
- Attention to detail
- Ability to work in a dynamic environment
- Ability to work as a team member
- Understanding of regulatory requirements, Good Clinical Practices, and International Conference of Harmonization guidelines
- Knowledge of medical terminology
- Excellent interpersonal, written, and verbal communication skills
- Basic computer skills, including Microsoft Word, Microsoft Excel, and proprietary clinical research applications such as Study Manager
What We Do
ERG is a leading U.S. based, privately held, independent clinical research site company, and provider of clinical development services with an expertise in early and late stage neuroscience drug development. With 21 wholly owned clinical sites and 5 affiliated sites, we conduct in-patient and out-patient phase I-IV clinical research studies. ERG has 340+ in-patient beds, a large and growing database of patients suffering from mental illness, neurological disorders, sleep disorders, addictions, Acute and Chronic Pain, diabetes and other illnesses as well as normal healthy volunteers who participate in trials for the advancement of medicine. With access to over 32 million patients/subjects and 5000 + completed trials, ERG continues to grow its capabilities and expand into indications where there are tremendous unmet medical needs in the United States and globally. The ERG portfolio of sites we own consists of Woodland International Research Group, Woodland Research Northwest, Midwest Clinical Research, Pacific Research Network, Clinical Pharmacology of Miami, Brain Matters Research, Neuropsychiatric Research Center, Richmond Behavioral Associates, Finger Lakes Clinical Research, Endeavor Clinical Trials, and HD Research, all supported by an industry leading centralized infrastructure located in New Jersey. ERG offers consulting services to pharmaceutical and CRO clients, including access to key opinion leaders in Schizophrenia, Pain, Alzheimer’s disease, Sleep Disorders, Depression, Hepatic/Renal Impairment, Podiatry and Clinical Pharmacology. This includes Rater Training Services, Centralized Data Services (ECG, PSG, EEG, qEEG, Actigraphy), Medical Writing Services, Study Feasibility and Site Recommendation ERG also offers general consulting in study design, protocol review and budget planning, vendor resources, Scientific Advisory Board Planning and Implementation, study feasibility and site recommendations.
