Job Overview
The Receptionist will be responsible for operating a multi-line telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.
Roles & Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel
Monitor visitor access and issue passes when required
Retrieve messages from voicemail and forwards to appropriate personnel
Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
Take and deliver messages or transfers calls to voicemail when appropriate personnel are unavailable
Answer questions about organization and provides callers with address, directions, and other information
Receive, sort, and route mail, and maintain and route publications
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes
Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary
Filing, photocopying, and collating
Other duties as needed
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/ or Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Previous multi-line phone experience; 25+ calls per hours; Bi-Lingual (English / Spanish); Voice Mail experience
Certificates, Licenses, Registrations:
May be required to have a valid driver’s license
Knowledge, Skills, and Abilities:
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Shifts and Compensation
Monday-Friday 9:00am-3:00pm
$14.00-$15.00 per hour
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers – SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
Skills Required
- High school diploma or GED, or equivalent combination of education and experience
- One to three months of related experience and/or training, or equivalent experience
- Previous multi-line telephone experience
- Ability to handle 25 or more calls per hour
- Bilingual English and Spanish communication skills
- Voice mail experience
- Valid driver's license, if required for the position
- Ability to read and comprehend simple instructions, correspondence, and memos
- Ability to write simple correspondence and present information effectively
- Knowledge of spreadsheet software and word processing software
What We Do
SBM was founded in 1982 in Sacramento, California by Charles Somers (CEO) and Don Tracy (EVP), providing service to the entire Northern California region. With the addition of Ron Alvarado as a partner in 1993, SBM embarked on its national expansion outside of California. Today, SBM employs more than 9,000 individuals servicing more than 350 million square feet throughout North America, Latin America, and Asia. Our success has been a direct result of SBM's proven performance, technology, service quality, and cost savings record that has led to new business opportunities, as well as organic growth among our existing customer base. Our market sectors include corporate headquarters, manufacturing, hospital/healthcare, pharmaceutical, defense, education, high-tech, sports and entertainment facilities and distribution.
