A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
Within the hotel, our Thames Suites operate as a “hotel within a hotel”, delivering an elevated, highly personalized experience with a bespoke guest journey, dedicated daily team and personalized amenities. The Thames Suites is a key strategic and commercial pillar of the hotel, designed to drive incremental revenue, guest loyalty, and brand differentiation.
This Receptionist role is a dynamic, highly guest-facing position at Sea Containers, dedicated to delivering a seamless, personalised, and memorable experience from arrival to departure. As a constant and visible presence in the lobby, this role serves as the primary point of contact for guests, embodying the hotel’s commitment to exceptional, guest-centric hospitality.
The Receptionist is key to supporting daily processes of guest arrivals and needs and ensuring all guest stays are coordinated and seamless. When supporting with the Thames Suites, you will act as a Guest Journey Ambassador and will be required to fulfil the complete Check-In and Check-out process and provide a personalised experience for our Suite guests.
Roles and Responsibilities:
Review daily arrivals to identify VIPs, repeat guests, special occasions, and preferences.
Coordinate personalized pre-arrival communication (welcome emails, special requests, upselling experiences).
Deliver seamless and personalised arrival experiences, recognising returning guests by names.
Facilitate special moments (birthdays, anniversaries, proposals, VIP gestures).
Support concierge-style services including reservations, transportation coordination, and curated experiences.
Skills and Knowledge:
- Strong communication and presentation skills (verbal, listening, writing)
- Strong guest centric skills in listening; personalization and anticipation
- Strong training delivery experience is essential
- Strong organization and analytical skills in problem-solving
- Ability to acquire, maintain and influence relationships e.g., stakeholders, customers, vendors, investors
- Knowledge and genuine interest of the markets specific luxury / lifestyle hotel and leisure sector
- Effective conflict and change management skills
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
Guest experience including dinner and drinks
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
Discounts in our spa and cinema
Contribution towards Health - Cash Plan
2 days paid volunteering leave per year
Life Assurance
Length of service incentives (additional holiday)
Bespoke training programmes
Free meals on duty
Incentives such as Ride-to-Work and season ticket loan
Quarterly employee award ceremony and company staff parties
Employee assistance programme
Location: London
Skills Required
- Strong verbal, listening, writing, communication, and presentation skills
- Strong guest-centric listening, personalization, and anticipation skills
- Strong training delivery experience
- Strong organizational and analytical problem-solving skills
- Ability to build and influence relationships with stakeholders, customers, vendors, and investors
- Knowledge and genuine interest in the luxury or lifestyle hotel and leisure sector
- Effective conflict and change management skills
What We Do
Lore Group is an international hospitality company that designs, transforms, manages, and operates a collection of luxury hotels, restaurants, and bars across notable cities in Europe and the United States. Dedicated to creating storied hotels for the long term, the group emphasizes thoughtful design and authentic engagement with local neighborhoods, delivering unique, immersive destination experiences for guests from around the world.
