Receptionist

Job Summary:

Responsible for clerical/office tasks to support the day-to-day operations of a medical office either remotely or in person as needed. Using software (an electronic system) that incorporates practice management functionality i.e., managing patient information, medical records, and other clinician data as well as a phone system.

Duties and Responsibilities:

• Always maintain confidentiality of patient information.
• Greetings to patients and visitors in person or by telephone in a positive and helpful manner.
• Confirms and schedules appointments with both existing and new patients over the phone or in person.
• Registers and follows check-in process for new and existing patients using a software scheduling system of the company’s choice.
• Assists patients with completion of forms (e.g., welcome sheet).
• Verifies insurances and charges self-pay patients.
• Keeps patient appointments on schedule by notifying staff of patient’s arrival.
• Listen to and return voice mails to assist patients with what they need using a phone system of the company’s choice.
• Assists in the confirmation of patient appointments at least 24 hrs. in advance.
• Directs calls and visitors to the appropriate individual or department following the accepted protocol.
• Complies with applicable policies and procedures and supports the Compliance Program.
• Contributes to organizational operations by performing other duties as may be required.

• Excellent interpersonal and customer service skills.
• Computer skills and ability to use electronic software of Company’s choice.
• Ability to adapt to new electronic software systems.
• Ability to manage heavy phone /patient traffic while maintaining courteous and professional demeanor.
• Ability to perform in stressful situations and high-volume environment.
• Ability to follow oral and written instructions.
• Ability to establish and maintain courteous and professional relationships with other staff and patients.
• Detailed oriented in any projects assigned.
• Working Conditions and Physical Effort:
• Normal Office Environment.
• Reaching. Extending hand(s) and arm(s) in any direction.
• Standing. Particularly for sustained periods of time.
• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing, pulling, using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Sedentary work. Exerting up to ten pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting. Jobs are sedentary if walking and standing are necessary only occasionally and all other sedentary criteria are met.