Are you ready to make a difference in our community? At Jewish Community Services of South Florida (JCS), you’ll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and resilience. Our team members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you’ll have opportunities for personal and professional growth. If you’re looking to be part of an organization that values your contributions and promotes a culture of unity and support, JCS is the place to be.
The primary responsibility of the Receptionist assigned to JCS Headquarters is to maintain the reception area and provide administrative support to the 6th floor while delivering exceptional customer service to visitors, clients, vendors, and staff. The position serves as the first point of contact for the organization by greeting and directing visitors, managing the main telephone line, coordinating visitor access, and ensuring a professional and welcoming environment.
The Receptionist provides administrative support by processing incoming packages and mail, coordinating courier and shipping services, preparing documents for distribution, and assisting with general office operations. The position also supports various agency programs through data entry, record maintenance, client communications, satisfaction surveys, financial and operational tracking, and other administrative functions to ensure efficient daily operations and continuity of services across departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• The work week will be 20 hours, 5 days from 4 PM to 8 PM
• Be at the Reception/Lobby front desk, greeting visitors, clients and vendors; after ensuring (making use of the CCTV system and buzzer) the right identification process is followed. Contact the person being visited to ensure they are waiting for the visitor, and once confirmed wait util arrival of the person being visited to pick up the visitor or direct the visitor to the right suite if different than 6th Floor
• Provide telephone coverage for the main JCS line and assistance as noted below
• Receive packages and notifications, contacting the appropriate staff for pick-up or signature
• Assist, when needed, to prepare, gather and sort documents/mail for courier to transport to other JCS offices.
• Assist, if needed, to prepare Federal Express, UPS and Postal Service special mailings and arrange for pick-up
• Any other similar duties as deemed necessary
FOR CASE MANAGEMENT/SENIOR SERVICES DEPARTMENT
• Taking phone calls for MOW weather clients or drivers and adding notes or sending emails (to Data Manager and Client Services Data Entry Specialist)
• Sending cancelation notices via mail
• Calling clients to complete Satisfaction Surveys for each program; Meals on wheels and Shopping program
• Review and process check requests across multiple entities
• Maintain and update spreadsheets with accurate financial and operational information
• Update and maintain 701-A records in NewOrg following completion of the Annual Client Review
• Update, modify, and maintain information within the ECIRTS spreadsheet to ensure accuracy and compliance
• Completing Multiple check requests (for the Administrative Officer)
• Shredding documents to prepare for moving
• Insert Documentation of Nutrition Scores, Income, and Risk Scores on NewOrg on completed annuals based on Turn around reports (for Client Services Data Entry Specialist)
• Forwarding voicemails from outside business hours to respective staff
SUPERVISORY RESPONSIBILITIES:
- This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Ability to communicate with all levels of staff in a clear and concise manner
• Ability to understand invoices, fractions, decimals
• Basic knowledge of word processing and spreadsheets
• Very good writing skills
• Bilingual - English/Spanish, preferred
PERKS: We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a kind opportunities for leadership in talent management to contribute to a team of mindful, caring and passionate people at work every day in service to our community!
ABOUT: Jewish Community Services of South Florida (JCS) is the foremost non-profit, human services agency whose mission is to improve the quality of life and self-sufficiency of the Jewish and broader communities throughout South Florida in accordance with Jewish values. Founded in 1920, JCS delivers exemplary social services through compassionate and comprehensive programs that help people stay healthy and productive.
JCS is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.
JCS strictly enforces a Drug-Free Workplace Policy, which prohibits the use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company. Pre-employment and random drug testing may be required as part of our commitment to a drug-free workplace.
**Please be advised, if selected for this position, you will be required to submit to a level II background screening through the DCF Clearinghouse: https://info.flclearinghouse.com
Skills Required
- High school diploma or GED or one to three months related experience or equivalent combination of education and experience
- Ability to communicate clearly with all levels of staff
- Ability to understand invoices, fractions, and decimals
- Basic knowledge of word processing and spreadsheets
- Very good writing skills
- Bilingual English/Spanish
- Ability to work 20 hours/week, 5 days, 4 PM to 8 PM
- Ability to operate reception duties including phone coverage, visitor screening (CCTV/buzzer), and package/mail processing
- Pass pre-employment and random drug testing
- Pass Level II background screening through the DCF Clearinghouse
What We Do
Jewish Community Services of South Florida (JCS) is a 501(c)(3) non-profit human services agency dedicated to improving the quality of life and self-sufficiency of the Jewish and broader communities throughout South Florida in accordance with Jewish values. It provides comprehensive social services, including Masada Home Care, which offers professional home health care and cleaning services to frail and vulnerable seniors and disabled persons in Miami-Dade County.
