Receptionist
Salary: £19,447.85 per annum(£26,521 FTE), plus company benefits
Location: Newcastle Upon Tyne, NE1 6QF
Contract: Part Time, Permanent
Shifts: 27.5 hours per week, Monday – Friday, rotational shifts 8am-2pm and 11am-5pm with 30 minutes unpaid break
Work model: Fully onsite
Williams Lea seeks a Receptionist to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Reception team provides administrative front line service to all visitors and provides support to all staff, the role requires a certain amount of flexibility.
The primary focus of the Receptionist will be to deal with requests which come into the Office Services team.
Key responsibilities
All Reception and Administrative duties
Collection and opening of post within SLA
Special and Recorded Post processing
Welcome visitors with a high standard of customer service, signing in guests and issuing access cards with prior authorisation
Delivering a high quality standard of corporate service including arranging client meetings and events
Ensuring a smooth running of daily requests, showing flexibility and willingness to support colleagues and take on additional duties if required
Liaising with the Office Services team for training materials and printing needs for seminars to ensure a prompt start for training events
Dealing with administration tasks
Dealing with telephone and email enquiries in a timely manner
Ensuring that the post deadlines are kept to.
Reprographics, scanning and printing
General maintenance of general office equipment
Assisting with moving and transportation of boxes around the office
Personal attributes
Previous reception/customer service experience essential
Well presented, with excellent communication skills (written and vernal)
Strong customer focus
Ability to operate at all levels within the organisation
Confident and with a professional, business-like manner
Ability to work under pressure, maintaining accuracy and delivering against timescales
Team player, consistently in tune with the aims and objectives of the business
Excellent time management and organisational skills
Ability to carry out delegated functions/tasks/projects
High level of confidentiality in management of staff
Able to meet deadlines and priorities tasks
An understanding of an employer’s statutory and 'best practice’ Health & Safety requirement
Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday, plus bank holidays(pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
Skills Required
- Previous reception or customer service experience
- Excellent written and verbal communication skills
- Strong customer focus
- Professional, business-like manner and confidence to operate at all levels
- Ability to work under pressure and meet deadlines
- Team player with alignment to business aims and objectives
- Excellent time management and organisational skills
- Ability to carry out delegated tasks and small projects
- High level of confidentiality in handling staff matters
- Understanding of employer statutory and best-practice Health & Safety requirements
- Strong administration skills and fully conversant with Microsoft Word and Excel
Williams Lea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Williams Lea and has not been reviewed or approved by Williams Lea.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, vision, and prescription options, with the package characterized as comprehensive and acceptable in practice. Positive remarks highlight health insurance quality within the core offering.
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Retirement Support — Retirement Support: A 401(k) with employer match is provided alongside company-paid life insurance and disability coverage. These elements establish a standard foundation for long‑term financial security.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off, paid holidays, and paid parental leave are part of the offering in many roles. This breadth supports time away for rest and family needs.
Williams Lea Insights
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
