Description
Job Overview:
We are seeking a friendly and organized Receptionist to join our pediatric office team. As the first point of contact for patients and families, you will play a key role in creating a welcoming environment while managing front desk duties such as scheduling appointments, answering phones, and maintaining patient records. If you enjoy working with children and thrive in a fast-paced setting, we’d love to meet you!
Work Schedule: Monday, Tuesday, Wednesday, and Friday, 8:00am - 5:30pm
Key Responsibilities:
Front Desk Management:
- Greet patients and families warmly upon arrival and provide a welcoming atmosphere.
- Check-in patients efficiently, verify personal and insurance information, and ensure all necessary forms are completed.
- Schedule appointments and manage the office’s daily calendar.
Communication:
- Answer incoming calls, address patient inquiries, and route calls or messages to appropriate staff members.
- Provide parents with information about office policies, procedures, and services.
- Notify patients and families of upcoming appointments and any changes.
Administrative Duties:
- Collect copayments, process billing, and assist patients with payment questions.
- Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
- Handle incoming mail and assist with general office correspondence.
Supportive Tasks:
- Assist with coordinating patient flow to ensure minimal wait times.
- Keep the reception area clean, organized, and well-stocked with informational materials.
- Provide administrative support to medical staff as needed.
Requirements
Qualifications:
- High school diploma or equivalent required.
- Prior experience as a receptionist or in a customer service role, preferably in a medical setting.
- Familiarity with EHR systems and basic office software (e.g., Microsoft Office).
- Excellent interpersonal and communication skills, including a professional phone manner.
- Ability to multitask, prioritize, and maintain a calm demeanor in a fast-paced environment.
- Strong attention to detail and a commitment to confidentiality and HIPAA compliance.
- Must be fully vaccinated, including the annual influenza. If an accommodation is needed due to medical or religious reasons, an exemption form can be requested.
Preferred Qualifications:
- Experience in a pediatric or family practice office.
- Bilingual proficiency is a plus.
Physical Requirements:
- Ability to sit, stand, and use a computer for extended periods.
- Capability to lift and carry light objects, such as files or office supplies.
Skills Required
- High school diploma or equivalent
- Prior experience as a receptionist or in a customer service role
- Prior experience in a medical setting
- Familiarity with EHR systems
- Proficiency with Microsoft Office
- Excellent interpersonal and communication skills and professional phone manner
- Ability to multitask, prioritize, and maintain a calm demeanor in a fast-paced environment
- Strong attention to detail and commitment to confidentiality and HIPAA compliance
- Must be fully vaccinated, including annual influenza (medical or religious exemptions available)
- Experience in a pediatric or family practice office
- Bilingual proficiency
- Ability to sit, stand, and use a computer for extended periods
- Capability to lift and carry light objects, such as files or office supplies
What We Do
Utah Valley Pediatrics is a leading pediatric healthcare provider in Utah County, recognized by the NCQA for its quality patient-centered practices. Since 1989, they have provided exceptional care to generations of families across 13 locations, including Provo, Payson, and Saratoga Springs. The practice features 34 board-certified pediatricians dedicated to providing high-quality medical services to children and their families.
