About MasterControl:
MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com
SUMMARY
The Receptionist will serve as a key player in MasterControl’s Corporate Operations team. The position’s duties will include general receptionist responsibilities, including answering Company calls, general office
management functions, and providing administrative support across MasterControl. The Receptionist will also assist in organizing and executing Company meetings and events. This role will ensure MasterControl’s work environment is positive and productive by coordinating snack programs/vendors and serving as a liaison for facilities requests. This position works in an exciting and dynamic team environment and will have a direct impact on the company’s success.
RESPONSIBILITIES
- Welcoming, greeting and directing visitors and employees both in person and over the phone, while maintaining a safe and secure work environment.
- Manage the Front Desk of the corporate office by answering a multi-line phone system, providing general assistance to customers and guests, and directing visitors or callers to the correct contact or department.
- Receive and distribute mail and packages throughout the headquarters office.
- Support both internal and external events and activities.
- Work closely with the Facilities team and Building Management to ensure maintenance projects and office/building improvements are completed quickly and efficiently.
- Manage building access systems, including security badge generation and visitor sign-in procedures.
- Provide general support for expense reporting and cost-tracking projects.
- Provide recruiting support to set-up candidate interviews and host on-site candidates
- Management of vendor relationships for the internal snack/food program and other office programs
- Order and stock Snack program items, as well as clean soda machines.
- Other items as requested by Corporate Services management.
PREFERRED SKILLS
- Microsoft Suite Experience - Strong skills in Microsoft Office suite (Word, Outlook, and Excel)
- Previous phone/customer service experience
- Self-motivated
- High level of accuracy and attention to detail
- Communicate effectively in person, by telephone, and in writing
- Team player and a willingness to adjust priorities as needed
- Ability to work independently or in a group
- Outgoing, creative and organized
- Multitasking and prioritization skills
- Professional demeanor and positive attitude
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Ability to communicate effectively in writing, in person, over the telephone and in e-mail
- Ability to operate a computer and work at a desk for extended periods of time
Why Work Here?
#WhyWorkAnywhereElse?
MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.
We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?
MasterControl could be your next (and last) career move!
Here are some of the benefits MasterControl employees enjoy:
- Competitive compensation
- Schedule flexibility
- Fitness clubs (you get paid to have fun and be active!)
- Company parties and employee recognition programs
- Wellness programs
- Much, much more!
MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status
Skills Required
- Ability to operate a computer and work at a desk for extended periods
- Experience managing a multi-line phone system and front desk duties
- Strong skills in Microsoft Office suite (Word, Outlook, Excel)
- Previous phone/customer service experience
- High level of accuracy and attention to detail
- Effective communication in person, by telephone, and in writing
- Team player with willingness to adjust priorities as needed
- Ability to work independently or in a group
- Multitasking and prioritization skills
- Professional demeanor and positive attitude
What We Do
In short, we help bring life-changing innovations to more people, sooner. How we do it is a longer story. It starts with our cloud-based Product Lifecycle Excellence platform. More than 1000 of the world’s most innovative and highly regulated companies use it to improve quality and stay in compliance at every step of their product journey – from concept to commercialization. We have more than 500 employees who come to work every single day with a singular focus: to help our customers improve quality. We do it in many ways. And we can do it for you. We’ll help you build quality into your product design processes. You’ll get a streamlined system to track clinical trials, organize the data, and submit results for approval by regulatory agencies around the world. You can digitize, automate and accelerate quality processes to build a culture of quality throughout your organization. Increase visibility and ensure compliance throughout your supply chain. And help your manufacturing teams eliminate the tradeoffs between line performance and product quality. Once your product is out in the market we give you the ability to manage in-market complaints and close the quality loop. In other words, we help you make quality a priority throughout your company. And that’s important. Because when you’re trying to impact people’s lives, quality changes everything.
