The Role
Front-desk receptionist responsible for multi-line phone handling, scheduling and confirming appointments, checking patients in, managing mail, petty cash, deposits, verifying insurance, assisting medical records, auditing charts, and ensuring privacy law compliance.
Summary Generated by Built In
Job Title: Receptionist
Department: Administrative
Supervisor: Executive Director
Date Written: January 13, 2020
Duties & Responsibilities: Will act as a receptionist and supply clerk; performing all job duties therein entailed. Will be responsible for organizing and prioritizing work load. Handle maintenance on office equipment. Deal effectively with the public and members on a daily basis through face-to-face, telephone and electronic communications. Be able to effectively multi-task.
Qualifications:
Education: High School Diploma required. College Degree preferred.
Experience: At least two (2) full years of office experience. Preferably three (3) – five (5) years.
Functions:
1. Handle a multi-line telephone system. Ensure the appropriate answering service is on for night, weekend, serve weather, and holiday schedule.
2. Effectively communicate and handle the public, members, member’s families and co-workers.
3. Verifying insurance with the corporate billing department.
4. Be in charge of all scheduling and schedule changes for the MD, Nurse Practitioner, and Therapist.
5. Call and confirm daily appointments with service recipients.
6. Checking service recipients in upon arrival and notifying the providers of the kept appointment.
7. Follow-up with missed appointments.
8. Completing front desk memo to charts.
9. Email weekly and monthly schedules to the residential facilities.
10. Audit charts daily for upcoming appointments.
11. Send all receipts to corporate office weekly.
12. Maintain petty cash and submit for reimbursement as needed.
13. Ensure postage is available and add postage when needed.
14. Get all deposits ready for GMHC and send deposit information to corporate.
15. Complete the sliding scale fee forms and submit to corporate office.
16. Gather all monthly statistical data and other information as directed by the Executive Director.
17. Assist Medical Records as necessary.
18. Will collect admission paperwork for all new members and assist them with filling out that paperwork.
19. Copy prescriptions by MD/NP to be scanned into service recipient’s EHR.
20. Assist MOT Coordinator.
21. Responsible for the gathering and distribution of incoming and outgoing mail.
22. Will comply with all State and Federal laws in regards to maintaining the privacy of members.
23. Perform other duties or tasks assigned by the Executive Director.
Physical Demands: Sits and walks intermittently throughout the day. The ability to handle a variety of office equipment.
Special Demands: Ability to meet and deal with a variety of employees, members, and member’s family members. Must have the ability to multi-task in a fast-paced environment. Must have a memory for details. Considerable initiative and judgment needed in promoting favorable public relations.
Acceptance Statement: I have carefully read, understand, and accept the job description, including the qualifications and requirements of the position of Receptionist, and I certify that I can and will perform the essential functions of the position.
I understand Universal Precaution Risk Classification Categories may apply to this position. I also understand that I may be exposed to AIDS/HIV and Hepatitis B viruses.
I further understand this facility is of a “at will” nature, which means that I may resign at any time and may be discharged at any time with or without cause.
Department: Administrative
Supervisor: Executive Director
Date Written: January 13, 2020
Duties & Responsibilities: Will act as a receptionist and supply clerk; performing all job duties therein entailed. Will be responsible for organizing and prioritizing work load. Handle maintenance on office equipment. Deal effectively with the public and members on a daily basis through face-to-face, telephone and electronic communications. Be able to effectively multi-task.
Qualifications:
Education: High School Diploma required. College Degree preferred.
Experience: At least two (2) full years of office experience. Preferably three (3) – five (5) years.
Functions:
1. Handle a multi-line telephone system. Ensure the appropriate answering service is on for night, weekend, serve weather, and holiday schedule.
2. Effectively communicate and handle the public, members, member’s families and co-workers.
3. Verifying insurance with the corporate billing department.
4. Be in charge of all scheduling and schedule changes for the MD, Nurse Practitioner, and Therapist.
5. Call and confirm daily appointments with service recipients.
6. Checking service recipients in upon arrival and notifying the providers of the kept appointment.
7. Follow-up with missed appointments.
8. Completing front desk memo to charts.
9. Email weekly and monthly schedules to the residential facilities.
10. Audit charts daily for upcoming appointments.
11. Send all receipts to corporate office weekly.
12. Maintain petty cash and submit for reimbursement as needed.
13. Ensure postage is available and add postage when needed.
14. Get all deposits ready for GMHC and send deposit information to corporate.
15. Complete the sliding scale fee forms and submit to corporate office.
16. Gather all monthly statistical data and other information as directed by the Executive Director.
17. Assist Medical Records as necessary.
18. Will collect admission paperwork for all new members and assist them with filling out that paperwork.
19. Copy prescriptions by MD/NP to be scanned into service recipient’s EHR.
20. Assist MOT Coordinator.
21. Responsible for the gathering and distribution of incoming and outgoing mail.
22. Will comply with all State and Federal laws in regards to maintaining the privacy of members.
23. Perform other duties or tasks assigned by the Executive Director.
Physical Demands: Sits and walks intermittently throughout the day. The ability to handle a variety of office equipment.
Special Demands: Ability to meet and deal with a variety of employees, members, and member’s family members. Must have the ability to multi-task in a fast-paced environment. Must have a memory for details. Considerable initiative and judgment needed in promoting favorable public relations.
Acceptance Statement: I have carefully read, understand, and accept the job description, including the qualifications and requirements of the position of Receptionist, and I certify that I can and will perform the essential functions of the position.
I understand Universal Precaution Risk Classification Categories may apply to this position. I also understand that I may be exposed to AIDS/HIV and Hepatitis B viruses.
I further understand this facility is of a “at will” nature, which means that I may resign at any time and may be discharged at any time with or without cause.
Skills Required
- High School Diploma
- College degree
- At least two (2) years of office experience
- Ability to multi-task in a fast-paced environment
- Strong interpersonal and communication skills for public and member interactions
- Ability to operate multi-line telephone systems
- Ability to operate standard office equipment
- Familiarity with electronic health records and basic medical records support
- Knowledge of and compliance with state and federal privacy laws (HIPAA)
- Ability to manage petty cash, postage, and prepare deposits
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The Company
What We Do
Generations/Gaither's, Inc. is a Tennessee-based provider of assisted-living and community behavioral-health services. With locations such as a McMinnville assisted-living facility, the organization operates outpatient mental-health and recovery programs addressing mental illness, substance-use disorder, trauma, homelessness, and related needs. Generations/Gaither's connects clients with local wellness resources and serves Middle Tennessee communities with a small staff-sized operation.
