Description
SUMMARY:
Represents the residence in a professional, pleasant, courteous and accommodating manner to the community and general public. Responsible for respectfully meeting and greeting all visitors to the residence and directing them to the appropriate person/ area. Directs all incoming telephone calls to the appropriate party, and performs other clerical duties such as filing, typing, mail sorting, etc.
ESSENTIAL JOB FUNCTIONS:
The responsibilities of the Receptionist include but are not limited to the following:
1.Perform all duties and responsibilities with a positive attitude.
2.Handle incoming telephone calls in a professional and courteous manner and directs themaccordingly.
3.Greet guests and visitors in a professional and courteous manner and directs them accordingly.
4.File correspondence.
5.Sort mail.
6.Assure the menus are properly posted.
7.Assure the bulletin boards do not contain out-dated materials.
8.Type correspondence as needed.
9.Coordinate front desk activities.
10.Maintain the front desk in a neat and orderly manner.
11.Respond to emergency situations by contacting appropriate party; 911, fire department, police, etc.
12.Attend required in-service training sessions and orientations.
13.Respond to resident’s needs.
EQUIPMENT TO OPERATE AND PERFORM ESSENTIAL FUNCTIONS:
1.Telephone / Reception switchboard2.Copier3.Computer
Requirements
QUALIFICATION STANDARDS:
a.Knowledge, Skills, and Abilities: Must have knowledge of basic telephone reception systemsand techniques. The ability to handle all incoming telephone calls and visitors in a pleasant andcourteous manner, provide clerical support and represent the residence in a professionalmanner. The ability to respond calmly to emergency situations is essential. The ability tocommunicate in English both orally and in writing is essential. May require some lifting,bending, stretching and stooping.
b.Education: A high school diploma or GED is preferred.
c.Experience: Requires six months to one-year prior reception experience in an officeenvironment. Typing or word processing experience is preferred.
d.Certificates/ Licenses: None required.
Skills Required
- Knowledge of basic telephone reception systems and techniques
- Ability to handle incoming telephone calls and visitors in a professional, courteous manner
- Ability to respond calmly to emergency situations and contact appropriate services (911, fire, police)
- Ability to communicate in English both orally and in writing
- Six months to one year prior reception experience in an office environment
- Typing or word processing experience
- High school diploma or GED
- Ability to perform light physical tasks (lifting, bending, stretching, stooping)
- Ability to operate telephone/reception switchboard, copier, and computer
What We Do
Viva Senior Living is a third-party senior living management company that develops, manages and operates communities offering assisted living, memory care, independent living and respite stays. Viva focuses on resident wellness, dining, activities and on-site care while providing management and operational services for owner/operators; the company manages dozens of communities across multiple U.S. states.
