Job Summary
Answers incoming call to the clinic. Provides administrative support to the clinic. Performs other duties as assigned.
Responsibilities
- Demonstrates knowledge and understanding of the importance of the patient medical record as it relates to documenting patient calls.
- Demonstrates phone etiquette and proficiency while assessing the patients or family members’ needs when they call the clinic.
- Completes assigned goals
Specifications
Experience
Minimum Required
- 3 months of administrative support experience.
Preferred/Desired
- One year general office experience, preferably in a medical environment.
Education
Minimum Required
- Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
- Basic computer literacy. Ability to navigate automated systems. Excellent customer service skills.
Preferred/Desired
Licensure
Minimum Required
Preferred/Desired
Skills Required
- 3 months of administrative support experience
- One year general office experience, preferably in a medical environment
- Skill in communicating clearly and effectively using standard English in written, oral and verbal format
- Skill to write legibly and record information accurately
- Basic computer literacy and ability to navigate automated systems
- Excellent customer service skills
- Phone etiquette and proficiency assessing patient or family needs
What We Do
Baptist Memorial Health Care is one of the country’s largest not-for-profit health care systems and the largest provider of Medicaid in the region. Baptist offers a full continuum of care to communities throughout the Mid-South and consistently ranks among the top integrated health care networks in the country. The health care system comprises 24 affiliate hospitals in West Tennessee, Mississippi and East Arkansas; more than 5,400 affiliated physicians; Baptist Medical Group, a multispecialty physician group with more than 900 providers; home, hospice and psychiatric care; minor medical centers and clinics; a network of surgery, rehabilitation and other outpatient centers; and an education system highlighted by Baptist Health Sciences University (formerly Baptist College of Health Sciences). Baptist employs more than 21,000 people, and in fiscal year 2022 contributed more than $455 million in community benefit and uncompensated care to the communities it serves. For more information, please visit www.baptistonline.org or follow us on Facebook or Instagram.
