Front Desk Receptionist - The Club at Wynstone
We are seeking Part-Time Front Desk Receptionists to serve as the hospitable presence at The Club at Wynstone!
Employment Type: Part-Time Regular
Wage $16 an hour
Approximately 10-20 hours weekly, including evenings, weekends, and select holidays
Job Description:
- Cordially greet members and guests upon arrival at the Club's front desk, directing them accordingly.
- Answer incoming calls with courtesy, transferring them to the appropriate individual or department.
- Monitor Receptionist emails, responding promptly or redirecting to the relevant personnel.
- Inform staff of scheduled meeting arrivals.
- Utilize Club software to manage dining and event reservations, as well as to place to-go and delivery food orders.
- Administer surveys and distribute daily updates.
- Design buffet cards using Canva (design platform).
- Manage incoming mail, sorting and distributing it to the designated recipient or department, including packages received at the front desk.
- Oversee Coat Check and undertake Host/Hostess responsibilities during significant events.
- Stay informed about Club Events, menu offerings, and operating hours.
- Strive to memorize the names of members and their families for personalized greetings.
- Maintain cleanliness and organization at the front desk.
- Perform additional tasks as delegated by department managers.
Requirements:
- Capable of sitting for extended periods.
- Present a professional appearance.
- Proficiency with technology and digital tools: Microsoft 365/Outlook, Point of Sale System (Club Essential) and Canva
- Prior experience in customer service is preferred
Skills Required
- Capable of sitting for extended periods.
- Present a professional appearance.
- Proficiency with Microsoft 365/Outlook, Club Essential POS, and Canva.
- Availability to work evenings, weekends, and select holidays (10-20 hours weekly).
- Prior customer service experience.
What We Do
Century Golf Partners is comprised of the most experienced golf and club management teams in the world. Founded in 2005, Century is an investment and management company created for the purpose of acquiring and managing private clubs, resorts and public golf courses. The senior management team has worked together for over 30 years and includes industry veterans from ClubCorp, American Golf and other successful clubs. The Century team has managed these companies and operated over 500 golf courses, which combined represent more than $6 billion in golf, hospitality and real estate assets. Given our years of management experience, we consider ourselves comprehensive business professionals. At the core, we are solutionists! Driven by our mission to be a good partner, we are forthright and pragmatic regarding the economic challenges facing the golf and club business today. We blend the art and science of hospitality with proven business fundamentals to create unique and effective solutions for the clubs, courses and resorts we serve. Century Golf employs thousands of highly dedicated people who are committed to superior management and service of golf operations including: member acquisition and retention, revenue generation, event programming, yield management, expense control, agronomy, private events and tournament sales, clubhouse operations, capital improvements, accounting and technology systems. Our team pioneered industry-leading revenue-generation, yield management programs and is an acknowledged industry expert in private club membership programs and golf revenue concepts. At a time when many focus solely on cost containment, Century Golf is successfully driving revenue growth through aggressive capacity utilization, creative programming and exceptional execution. As a principal, Century Golf stands accountable for its actions and its performance. This philosophy sets us apart and makes us a sought after business partner in the private club and golf industry.
