Receptionist/Workplace Assistant

Europe's leading online grocery delivery service. Using technology to deliver weekly shopping (25 000 SKUs) in less than three hours in 15 minute time slots, saving our customers time and giving them freedom and flexibility.

The world needs a better food system, one that is more sustainable, more inclusive and which brings healthier and more personalised food to all. Rohlik Group is leading this change. In every city we carefully select the best quality and freshest local produce to save our customers time; from butchers to bakery, and fresh produce directly from farmers via our unique Farm-to-Door program. We carry all the favourite brands, plus a range of affordable own-label products, so our customers don’t miss out on what they love.

Department Overview

At Rohlik, our People & Culture team is a strategic partner to the business and a key driver of growth, innovation, and employee experience. We shape the company’s future by building scalable people solutions that support our teams across multiple countries and functions. From defining long-term talent strategies to ensuring flawless payroll execution and designing engaging workplaces, we cover the full employee lifecycle with excellence and care. Together, we are committed to fostering an inclusive, high-performance culture where every employee can thrive and grow.

Role Overview

Receptionist/Workplace Assistant is accountable for the daily coordination of front-desk services and administrative support to ensure a professional, smooth-running office environment. This includes managing guest reception, meeting rooms, mail handling, internal bookings, and basic facilities tasks. The role acts as the face of the company for all visitors and supports daily operations that contribute to employee comfort, efficiency, and workplace experience. It plays a key role in upholding service standards, supporting internal teams, and maintaining a well-functioning, welcoming office space.

What we expect from you

Front Office & Visitor Experience

• Serves as the first point of contact for all office visitors, ensuring a warm, professional welcome

• Manages guest check-ins, issues visitor badges, and provides guidance on meeting rooms and office navigation

• Coordinates with teams to prepare meeting rooms, refreshments, and supports guest hosting needs
  

Daily Office Support & Facilities Coordination

• Oversees day-to-day office needs including access card management, parking reservations, and business car bookings, as well as monitoring the condition of coffee machines and other office equipment, ensuring the smooth operation of the office by arranging timely repairs or service when needed

• Ensures meeting rooms and common areas are clean, organized, and meeting-ready at all times

• Handles mail and parcel logistics including deliveries, returns, and ad hoc shipments

• Acts as liaison with building management and services for maintenance, repairs, and facility-related incidents
  

Administrative Support & Inventory Management

• Assists with procurement and restocking of office supplies and refreshments

• Logs and manage petty cash, receipts, and basic invoice documentation in coordination with the finance team

• Maintains records for inventory and support with quarterly audits of assets and consumables
  

Catering & Event Support

• Coordinates catering for meetings and internal events, ensuring dietary preferences and timings are respected

• Supports preparation of meeting spaces and logistics for team gatherings, townhalls, and other on-site events

• Collaborates on the design and planning of catering concepts tailored to each event’s purpose and audience
  

Ad Hoc & Cross-Team Collaboration

• Assists colleagues and teams with one-off office tasks or errands as needed

• Remains flexible and proactive in responding to emerging office needs and supporting team collaboration

• Serves as a key operational link between Office Space & Workplace Experience and other teams (e.g. IT, P&C)

What we look for

• Proven ability to communicate effectively across channels (in person, phone, email) with a proactive and service-oriented mindset

• Strong organisational and multitasking skills with the ability to prioritise and adapt in a fast-paced office environment

• Commitment to delivering a smooth and supportive workplace experience for both employees and guests

• Composure and problem-solving ability when handling unexpected situations or overlapping requests

• Team-oriented approach with a collaborative mindset and positive attitude

• High level of attention to detail and a hands-on, practical approach to operational issues

• Proactive and independent in identifying opportunities to improve and simplify existing processes as well as in problem solving

• Fluency in English and Czech required