The Role
Provides medical office support by scheduling patient appointments, maintaining records, verifying insurance eligibility and precertification, scanning documentation, answering phones, communicating office policy updates, and assisting patients under physician direction. Ensures HIPAA compliance, keeps patient information current, follows scheduling procedures, and maintains effective communication with clinical and administrative staff.
Summary Generated by Built In
Job Summary & Responsibilities
This position provides clinical support to Hospital Medical Services by setting patient appointments, maintaining records and providing customer service.
Position Requirements- High School graduate or equivalent.
- At least one year of medical office experience and ability to communicate well
- Competent in the use of computers, printers, facsimile machines, copy machines, business phones, document scanners and other office equipment and supplies.
- Office environment.
- Must be able to sit, stand, communicate in English, both verbally and in written form, squat, reach overhead, and operate a computer/keyboard and heard instruction as appropriate.
- Schedules appointments appropriately in Allscripts
- Maintains current patient information
- Provides simple medical advice under the direction of the physician
- Provides patients with info on HIPPA and insures compliance
- Maintains patient records
- Insures patients are informed of changes in office policies
- Scans patient paperwork/records
- Follows proper lifting techniques to prevent back injury
- Consistently verifies patient insurance information
- Follows scheduling instructions
- Consistently verifies insurance for eligibility and precertification if need
- Maintains open line of communication with all staff
- Answers phones politely and within 4 rings
Skills Required
- High school diploma or equivalent
- At least one year of medical office experience
- Ability to communicate effectively in English, verbally and in writing
- Competence using computers, printers, fax machines, copy machines, business phones, document scanners, and office equipment
- Ability to sit, stand, squat, reach overhead, operate a keyboard, and hear instructions
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and over 860 physicians and advanced care practitioners. The system provides exceptional healthcare across 60-plus specialties, featuring the flagship Williamson Medical Center, which offers state-of-the-art cardiology, advanced surgical technologies, and comprehensive emergency and inpatient services for both adult and pediatric patients.
