Summary
Job Description:
Receptionist/Scheduler
Part-Time, 1st Shift
BHCOR-Clinic I Corbin, KY
Our outpatient specialty clinics provide comprehensive physician services to patients across southeastern Kentucky. We serve individuals of all ages—from newborns and children to adolescents, adults, and seniors—offering care tailored to their unique needs. The patient population varies based on the availability of specialty physicians, ensuring access to expert care in areas such as cardiology, pediatrics, endocrinology, and more. These clinics are designed to deliver high-quality, specialized healthcare in a convenient outpatient setting.
Primarily responsible for greeting and interacting appropriately with patients. Providing patient redirection when necessary, obtaining necessary consent forms and other admission or daily paperwork, informing clinicians that patients are present, answering the phones, scheduling patients, making reminder phone calls to patients, and performing clerical duties as assigned. Responsible for gathering performance improvement data for assigned programs. Must be highly organized and stay calm in stressful situations.
Description:
Schedule, reschedule, and cancel patient appointments accurately and efficiently.
Answer phones, relay messages, and communicate patient information to appropriate staff.
Collect copayments and obtain required insurance authorizations and referrals.
Maintain scheduling systems, enter physician orders, and access electronic medical records.
Coordinate scheduling changes and communicate updates with providers and departments.
Provide clerical support while maintaining accurate records and documentation.
Participate in required training and support departmental operations.
Follow Baptist Health policies, safety standards, infection prevention, and emergency preparedness procedures.
Requirements:
High School diploma or GED required.
Minimum of two (2) years of related clerical, scheduling, customer service, or healthcare office experience required.
Benefits:
Health, Vision, Dental and Pet Insurance
Tuition Reimbursement up to $6,000 annually
Company paid Maternity and Paternity Leave
Bereavement Leave (includes pets)
PTO Sell Back Program
Compassionate Leave Sharing Program (PTO Donation)
Employee Support Fund, for employees in need of emergency financial support
Retirement with Company Match
Identity Theft Protection
5 days of Paid Time Off available upon hire
Skills Required
- High School diploma or GED
- Minimum of two (2) years related clerical, scheduling, customer service, or healthcare office experience
- Ability to use electronic medical records and scheduling systems
- Ability to collect copayments and obtain insurance authorizations and referrals
- Highly organized and able to remain calm in stressful situations
What We Do
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. Learn more at BaptistHealth.com.
