Job Duties:
- Greet clients and visitors to the office with warmth and professionalism.
- Provide concierge-style support to staff, clients, and guests.
- Check conference room and meeting schedules throughout a shift and make note of any changes to ensure meetings are set up accurately.
- Make conference room, catering, hoteling office and visitor office reservations using reservation software and calendars.
- Reserve and manage hoteling office spaces and re-set hoteling offices in between use.
- Assist clients with finding an appropriate meeting room, office, or resource, arranging alternatives, and negotiating with other parties as required to find a solution for all parties.
- Answer incoming calls, in a cordial, professional, and timely manner. Transfer calls to appropriate individuals.
- Communicate with supervisor or client on meeting request concerns or deadline issues.
- Work with clients to plan catering for meetings and events.
- Order catering for events and meetings, ensuring orders are received on time and accurately.
- Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.
- Clean up and re-set conference rooms after use.
- Assist in maintaining kitchen and pantry areas, ensuring they are stocked and in good order.
- Light housekeeping duties such as wiping down counters and door handles, clearing conference rooms and maintaining kitchen areas.
- Maintain inventory of catering supplies and order supplies as needed.
- Ensure Conference Rooms and hoteling offices are well maintained and ready for upcoming reservations; report any issues to the appropriate department.
- Handle light administrative duties including expense reimbursements and miscellaneous projects as assigned.
- Handle sensitive and/or confidential documents and information.
- Prepare and send out a daily visitor email.
- Support distribution of daily incoming and outgoing mail and packages.
- Support copy, print, and scan requests based on requestor specifications and requested deadline using provided MFD equipment.
- Tech curious
- Strong attention to detail
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.
Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.
Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
