We are seeking a professional and customer-focused Receptionist / Call Center Executive to manage front-desk operations and handle inbound and outbound calls for a real estate company in IRAQ. The ideal candidate will be the first point of contact for clients, ensuring excellent customer service and smooth communication.
Reception / Front Desk
Greet clients and visitors in a professional and courteous manner
Manage the reception area and ensure a welcoming environment
Handle incoming calls and direct them to the appropriate departments
Maintain visitor logs and coordinate with internal teams
Call Center / Customer Support
Answer inbound calls and respond to client inquiries regarding properties, services, and appointments
Make outbound calls to follow up on leads, inquiries, and client feedback
Register and update client details in the CRM system
Schedule site visits and coordinate appointments with sales agents
Handle basic complaints and escalate issues when required
Administrative Support
Maintain accurate records of calls, inquiries, and client interactions
Support the sales and leasing team with documentation and follow-ups
Assist with daily administrative and coordination tasks
Requirements
Diploma or Bachelor’s degree (preferred)
1–3 years of experience in reception or call center roles (real estate experience is an advantage)
Excellent communication skills in Arabic (English is a plus)
Strong interpersonal and customer-service skills
Basic computer knowledge (MS Office, CRM systems)
Professional appearance and positive attitude
Skills Required
- 1-3 years of experience in reception or call center roles
- Excellent communication skills in Arabic
- English language skills
- Basic computer knowledge (MS Office, CRM systems)
- Strong interpersonal and customer-service skills
- Professional appearance and positive attitude
- Diploma or Bachelor's degree
- Real estate experience
What We Do
Levante Holding is a holding company based in Qatar, primarily operating within the real estate sector, involved in letting and operating real estate.
