Description
POSITION SUMMARY:
Shift Varies and would be discussed with hiring managers during the screening and interview process.
The Receptionist/Interceptor is responsible for the collection of random urine toxicology and manages patient flow of the clinic by greeting and directing them to appropriate service components.
MAJOR RESPONSIBILITIES & EXPECTATIONS:
Ø Manage the Interceptor Desk during the hours of clinic operation
Ø Collect urine specimens from patients in a randomized manner consistent with program policy and regulatory and accreditation agency requirements
Ø Maintain systems developed for urine specimen collection so as to assure each patient’s urine is tested as often as required
Ø Greet visitors and patients, Direct patients and visitors to the appropriate staff offices
Ø Must use computer program to flag patients for casework, medical or administrative appointments for services needed to schedule appointments
Ø Prepare all forms, books, labels and ledgers necessary for the collection of laboratory specimens
Ø Prepare all laboratory specimens for pick up from the lab
Ø Assure the availability of necessary supplies to collect lab specimens
Ø Assist with assigned tasks to minimize lines at Nurse’s Station
Ø Answer and direct phone calls as needed or indicated
Ø Back up at Medical Records as needed or indicated
Ø Maintain good working relationships with all staff, clients and visitors.
Ø Reports incidents and makes recommendations to the Supervisor/Director on working conditions, procedures or environment.
Ø Other related duties as required or directed by the Supervisor
Requirements
REQUIREMENTS:
Ø Minimum of High School Diploma or equivalent
Ø 1-2 years of previous work experience in a community-based health or social service setting
Ø Prior AMS experience preferred; knowledge of computer software programs preferred
Ø Able to work independently and as part of a team
IMPORTANT ATTRIBUTES:
Ø Able to remain calm and be diplomatic
Ø Good decision making and judgment skills
Ø Strong interpersonal and communication skills
Ø Good verbal and written skills
Ø Bi-lingual in English/Spanish preferred
JOB SETTING:
· Must possess sight, hearing and digital senses or use prosthesis that will enable the essential functions of the job to be completed.
· Works in a fast-paced, high volume environment
NOTE: This description reflects management’s assignment of the essential functions. It does not restrict the tasks that may be assigned. Tasks are subject to change at any time due to any reasonable but necessary conditions.
Skills Required
- High school diploma or equivalent
- 1-2 years of previous work experience in a community-based health or social service setting
- Prior AMS experience
- Knowledge of computer software programs
- Ability to work independently and as part of a team
- Ability to remain calm and diplomatic
- Good decision-making and judgment skills
- Strong interpersonal and communication skills
- Good verbal and written skills
- Bilingual English and Spanish
- Sight, hearing, and digital senses, or prostheses enabling essential job functions
What We Do
Vocational Instruction Project (VIP) Community Services is a 501(c)3 non-profit organization dedicated to transforming lives and enhancing the community. It offers a continuum of comprehensive and integrated medical, behavioral, housing, and wraparound services, including primary and specialty care, as well as inpatient and outpatient substance use disorder services, serving thousands of children, adults, and families each year.
