Eliza Jennings, a nationally recognized leader in person-centered care, is seeking a Part-time Receptionist, at its Skilled Nursing and Rehabilitation Community, located on the west side of Cleveland.
Schedule: Monday-Friday 8a-430p
Responsibilities
- Greet and assist all visitors, residents, and staff in a courteous and professional manner; respond to general questions and orient to the facility. Answer, screen and direct phone calls; take messages and place out-going calls.
- Assist residents with administrative tasks.
- Respond to resident requests; resolve problems and/or refer to appropriate staff member.
- Schedule all meeting rooms.
- Collect, sort, distribute and prepare mail, messages and courier deliveries for staff and residents.
- Schedule, update and maintain meeting room calendars. Provide assistance with scheduling transportation requests updating the schedule as needed and alerting drivers to changes.
- Perform miscellaneous administrative and clerical tasks as assigned.
- Tidy and maintain the reception area.
- Provide the people we serve with clear opportunities to direct their own lives and decide how they will spend their day.
- Ensure a safe environment for residents and utilize tools and equipment in a safe manner.
- Report all hazardous conditions including incidents, injuries, and equipment to the appropriate Supervisor immediately.
- Adhere to mission statement and all company policies including, but not limited to job description, HIPAA, Residents’ Rights, annual TB test, and education assignment completion.
- Participate on committees as assigned.
- Adapt to changes in responsibilities in a positive manner, be receptive to new ways of completing tasks, and flexible in carrying out assignments.
Requirements
- Demonstrated understanding of office practices and protocols.
- Computer proficiency: Microsoft Office Suite.
- Interpersonal skills: demonstrated ability to effectively work with the public, resident population and staff at all organizational levels.
- Customer service skills.
- Demonstrated written and oral communication skills; ability to meet and greet residents, families, and the public; telephone skills.
- Demonstrated resident service attributes such as patience and empathy.
- Demonstrated communication skills, ability to listen and process others’ points of view, exercise good judgment, and respond and follow up.
- Demonstrated organization skills; ability to multitask.
- Ability to operate office equipment: fax, copier etc.
VISION (What we aspire to)
Make aging the experience of a lifetime!
MISSION (How we operate)
We affirm the dignity and individual worth of older adults and their right to attain the highest possible quality of life. We strive to nurture and sustain their physical, emotional, intellectual, social, and spiritual health. We are committed to having a community in which every member is equally respected, valued, and empowered
Skills Required
- Understanding of office practices and protocols
- Proficiency with Microsoft Office Suite
- Ability to work effectively with the public, residents, and staff at all organizational levels
- Customer service skills
- Written and oral communication skills
- Telephone skills
- Patience and empathy when serving residents
- Ability to listen, exercise judgment, respond, and follow up
- Organization and multitasking skills
- Ability to operate office equipment such as fax machines and copiers
What We Do
Eliza Jennings is a nonprofit organization that offers a range of services for today’s older adults. We are one of the largest aging services organizations on the West Side of Cleveland. The Eliza Jennings legacy began in 1888 with the philanthropy of our benefactress, Eliza Wallace Jennings, who intended to care for women of need. Eliza’s legacy of philanthropy and concern for older adults lives today, more than 125 years later, as a cornerstone of our organization and in our mission to serve older adults. With over 90 years of collective experience on our board of trustees, Eliza Jennings’ leadership brings extensive expertise in aging services and understanding to its role and responsibilities as a nonprofit organization. Eliza Jennings is proud to be a multiple-year recipient of the NorthCoast 99 Award, honoring us as one of the 99 great workplaces for top talent in Northeast Ohio. Mission We affirm the dignity and individual worth of older adults and their right to attain the highest possible quality of life. We strive to nurture and sustain their physical, emotional, intellectual, social and spiritual health. We are committed to having a community in which every member is equally respected, valued and empowered.
