Job Purpose
This
role represents the first contact of our members and visitors to KOFISI, with
main focus on the value, Open with
Optimism. The receptionist’s responsibilities generally include
receiving visitors, in person or indirectly by communicating with them on a
phone call answering, taking and relaying messages. Maintaining our client
records and administrative tasks are part of the job deliverables.
Overall Duties and
Responsibilities
● Ensure that our client experience the company value
“OPEN WITH OPTIMISM” in delivering superior friendly service
o Manage the meet and greet of all incoming visitors
o Provide support for day one experience at all times
o Facilitate resolution of all visitors’ and members’
parking requirements
o Professional call answering, including correct calls
transfer, message taking and follow up
● Collaborate with center team to adhere to standard
operating procedures
o Ensure the opening and closing procedure is followed
whenever on duty for the same
o Upload and maintain clients’ information on Office
RnD as required
o Take and maintain accurate records of bookings and
use of meeting room facilities
o Ensure all billable services provided to the client
have been accurately recorded and billed for
o Actively follow up to ensure all FM tickets raised
are resolved in a timely manner where possible
● Provide service at any scheduled community/
networking events as front of house
o Serving as a host and ensuring all relevant set up
preparations are done on time
o Organizing transport services for guests and members
as may be required
Requirements
● Qualification & skills
o Fluency in English
o Good written and
oral communication skills
o Athletic – highly
energetic and chatty in a professional manner
o Well presented
–presentable appearance, pleasant,
maintains eye contact engagement and approachable
o Strong time
management skills
o Basic analytical
skills
o Strong attention to
detail
● Experience
o 3 years’ experience
in the front office
Skills Required
- Fluency in English
- Good written and oral communication skills
- Athletic, highly energetic and chatty in a professional manner
- Presentable appearance, pleasant and approachable
- Strong time management skills
- Basic analytical skills
- Strong attention to detail
- 3 years' experience in the front office
What We Do
KOFISI Africa is a leading provider of premium, hospitality-led shared workspaces, offering sophisticated office design and community spaces across Africa.
