The Role
Greet and check guests in/out, manage reservations and inquiries, handle payments and cash procedures, support Front Office Manager, coordinate guest services and transport, resolve complaints, maintain records and compliance, assist other departments, and use upselling to maximize occupancy.
Summary Generated by Built In
Who We Are
At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be.
Aethos Mallorca – Our Hotel & Club
Aethos Mallorca is a seaside retreat where contemporary design meets the relaxed rhythm of Mediterranean living. Set in Paguera, it offers a space to unwind, connect, and experience the natural beauty and vibrant energy of Mallorca.
Together with Aethos Club Palma, our exclusive members’ club in Palma, Aethos creates a unique lifestyle experience that brings together hospitality, community, and culture.
Joining Aethos in Mallorca means becoming part of a growing European brand dedicated to creating inspiring spaces where people feel connected and at home.
Job Overview
Aethos is a reputable company in the hospitality industry, committed to delivering exceptional service to our customers. As part of our continued growth, we are seeking a Receptionist. This role supports the Front Office Manager in managing the reception desk and ensuring smooth room bookings. Responsibilities include welcoming guests, handling reservations and inquiries, managing complaints, processing cash, and addressing ad hoc requests.
KEY RESPONSIBILITIES
- Check guests in and out courteously, verifying payment methods and updating guest profiles.
- Greet guests and provide an outstanding level of service, informing them of hotel facilities and services.
- Handle reservations made online or via telephone and manage room assignments.
- Perform front desk administrative duties, including answering phone calls and coordinating with other departments.
- Support the Front Office Manager in daily operations and maximizing room occupancy using upselling techniques.
- Provide guidance to Receptionists and ensure smooth front desk operations.
- Respond to guest inquiries, requests, and complaints promptly and efficiently.
- Coordinate transport and other guest services as requested.
- Maintain accurate records and ensure compliance with hotel policies, including banking and payment procedures.
- Stay informed about hotel room categories, rates, packages, promotions, and market trends.
- Assist other departments as needed to enhance guest experience.
ROLE REQUIREMENTS
- Previous experience as a Receptionist or in a customer-focused role.
- High school diploma or equivalent.
- Experience in team management and delegation.
- Strong time management, organisational, and analytical skills.
- Excellent communication skills in English and Spanish (written and spoken); knowledge of other languages is a plus.
- Guest-oriented with a positive, proactive, and flexible attitude.
- Commitment to delivering exceptional customer service.
- Ability to work independently and as part of a team.
- Competent in IT and hotel property management systems.
- Experience in cash handling and following financial procedures.
- Knowledge of health and safety regulations.
- Professional appearance and grooming standards.
- Ability to adapt to changing requirements and take on additional tasks as needed.
Ready to Join Us?
If you are passionate about hospitality, dedicated to delivering exceptional service, and eager to contribute to a team that values excellence, we want to hear from you. Bring your energy, attention to detail, and commitment to creating memorable experiences for every guest. Join us and be part of something truly exceptional.
At Aethos, we are committed to equal opportunities and inclusive hiring, ensuring every candidate is valued and considered based on talent, experience, and potential—regardless of gender, identity, or background.
Skills Required
- Previous experience as a Receptionist or in a customer-focused role
- High school diploma or equivalent
- Experience in team management and delegation
- Strong time management, organisational, and analytical skills
- Excellent communication skills in English and Spanish (written and spoken)
- Knowledge of other languages
- Guest-oriented with a positive, proactive, and flexible attitude
- Commitment to delivering exceptional customer service
- Ability to work independently and as part of a team
- Competent in IT and hotel property management systems
- Experience in cash handling and following financial procedures
- Knowledge of health and safety regulations
- Professional appearance and grooming standards
- Ability to adapt to changing requirements and take on additional tasks as needed
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The Company
What We Do
Aethos is a hospitality brand that operates luxury boutique hotels and private members' clubs in Europe. Their mission focuses on providing experiential travel that integrates wellness, local culture, and community, aiming to leave a positive impact on guests' body and mind through inspiring locations and design-led environments.
