Pay: $22.00/hr
Schedule: M-F 8:30am-5:30pm
The Receptionist is responsible for providing covering the reception desk, greeting visitors and general clerical office support.
Job duties
(* denotes an “essential function”)
* Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
*Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
*Provide high level services to staff, clients and guests.
*Communicate with manager and client on job or deadline issues.
Handle additional projects as assigned. Handle sensitive and/or confidential document and information.
Reception & Front Desk Operations
Maintain visitor logs and issue temporary badges as needed.
Notify employees of guest arrivals and manage visitor flow.
Concierge & Hospitality Services
Provide concierge-level support including:
Coordinating transportation (car service, rideshare and public transit guidance).
Making local dining, hotel and entertainment recommendations.
Providing directions and building navigation assistance.
Managing lost-and-found items and inquiries.
Supporting VIP guest experiences with personalized service.
Manage meeting room reservations and ensure rooms are set up per client specifications (A/V, catering, supplies).
Prepare and maintain beverage stations and kitchen areas daily.
Coordinate catering orders and maintain inventory of hospitality supplies.
Clean and reset conference rooms post-use.
Print & Document Services
Receive and process print requests from staff and clients.
Operate and troubleshoot basic office equipment (printers, copiers, scanners).
Ensure timely delivery and quality control of printed materials.
Maintain inventory of print supplies and coordinate replenishment.
Administrative & Office Support
Assist with onboarding and training of new hires.
Support internal teams with ad hoc administrative tasks and special projects.
Maintain a clean, organized, and professional front office environment.
Provide backup support to Workflow Coordinator/Office Services teams as needed.
Job qualifications
Minimum 2 years of experience in a receptionist, administrative, or front-of-house role, preferably in a corporate, legal, banking, or hospitality setting.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong interpersonal and communication skills (verbal and written).
Ability to manage multiple tasks and prioritize effectively.
Professional demeanor and attire required.
Technologically adept and quick to learn new systems.
Ability to lift up to 50 lbs. regularly.
Strong attention to detail and problem-solving skills.
Self-motivated with a positive, can-do attitude.
Experience with A/V equipment setup is a plus.
Ability to work independently and collaboratively in a team environment.
Top Skills
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.
Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.
Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
