Receptionist, Front Desk

2000 16th Street, Denver, Colorado, 80202, United States of America

GENERAL PURPOSE OF THE JOB: 

This position is responsible for the professional and efficient management of visitors, vendors, telephone calls, and messages, as well as a variety of clerical duties that support the operation and presentation of a professional office.

SUPERVISORY RESPONSIBILITIES: No

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. 

• Greet and direct all visitors including vendors, clients, job candidates, and teammates from other DaVita locations to appropriate destination within the building
• Ensure completion of visitor sign-in and security procedures
• Answer all incoming calls and direct callers to appropriate contact
• Handle special administrative projects as well as overflow work from the department as requested
• Keep supervisor well-informed of activities and results of efforts, problems or potential problems identified; recommend corrective actions to supervisor
• Sign for deliveries when necessary and notify recipients i.e. flower deliveries, courier, etc
• Ensure the reception station is staffed at all times; ensure reception area is maintained and is clean, orderly, appropriate for visitors and teammates
• Create temporary teammate identification badges as necessary per established standards
• Know, understand and follow the DaVita teammate handbook and safety and security policies and procedures

• Other duties and responsibilities as assigned including but not limited to:
  • Work overtime with little or no notice as needed
  • Attend team meetings, phone conferences, and training as needed
  • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
  • Assist when needed for day-of tasks for Marketplace events. This includes being the point contact during the event for event hosts and vendors i.e security, janitorial, engineering and IT team

• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.

• High school diploma or equivalent required
• Some college preferred
• Minimum of six (6) months’ experience in a general office environment required
• Minimum of one (1) year’s experience as a business office receptionist strongly preferred
• Experience with multi-line phone system
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
• Some Canva experience preferred

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION

• Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
• Demonstrated exactness in attention to detail with the ability to multi-task; strong follow-up skills
• Demonstrated commitment to customer service; proactively communicate and respond promptly to teammate needs
• Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively
  • Demonstrated ability to work well with cross-functional groups
  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
  • Stay Approachable and open
• Demonstrated strengths in organizational skills with ability to effectively prioritize
• Always keep a Professional presence at the front desk
• Able to work autonomously with minimal supervision and within a team and to foster a positive work environment
  • Demonstrated flexibility and ability to adapt easily to changing needs and to follow through on tasks and assignments

LANGUAGE SKILLS

Fluent in the written and verbal skills are necessary to perform successfully the essential functions, duties, and responsibilities of the position.

Vision requirements

Vision adequate to perform essential duties and responsibilities of position.

PHYSICAL DEMANDS

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

• Ability to lift minimum of 2 pounds to a maximum of 20 pounds unassisted; able to sit for extended periods and to perform some standing, stooping, walking, stretching, reaching, lifting; moderate range of body motions.
• Ability to hear and interact by phone and in person clearly and efficiently.

WORK ENVIRONMENTS

Level III – Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids

#LI-JS3

Applications are accepted on an ongoing basis.

Salary/ Wage Range

$18.50 - $30.00 / hour

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.