The Role
Provides front-desk and clerical support in a healthcare residence. Responsibilities include answering and directing telephone calls, using paging systems to locate personnel, handling information requests, maintaining resident and contact lists, and following established reception procedures. The role requires professional interaction with residents, families, visitors, staff, and the public, along with computer and 10-key calculator proficiency.
Summary Generated by Built In
$19.00 - $20.00 Per Hour DOE / Sunday - Monday 6:30 AM to 3:00 PM & 2:30 PM to 11:00 PM
Siena Terraces, a Generations Healthcare, is looking for a Front Desk Receptionist to join our team. We are committed to delivering compassionate, competent, and high-quality services to those entrusted to our care, while fostering a positive and supportive work environment for our staff. If you are passionate about making a meaningful impact and enhancing the lives of others, we invite you to apply and become part of our team.
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Position Overview:
The primary purpose of the Receptionist is to is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor.
Essential Duties (including but are not limited to):
- Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
- Operate paging/telephone system as required.
- Answer telephones; determine nature of call and direct caller to appropriate individual or department.
- Receive requests from within the facility and locate personnel through paging system.
- Receive inquiries and release information in accordance with established policies and procedures.
- Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
- Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition, referring those calls to the Nurse Supervisor/Charge Nurse.
Qualifications:
- 18 years of age or older & high school diploma or GED equivalent.
- Must have at least one (1) years’ experience in a clerical position or successfully completed a secretarial science program from an accredited school/college.
- Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public.
- Must be able to follow written and oral instructions.
- Must be able to effectively use a 10-key calculator and have working knowledge of computers, Input/output/retrieval data, etc.
- This position requires the successful completion of a background check, pre-employment physical, and drug screening as part of the hiring process.
Generations Healthcare was founded upon the belief that caring for the sick, the elderly, and the infirm is a special and sacred stewardship. It is our mission to have this belief reflected in everything we do: in the presentation of our homes, in the professionalism of our staff, and in the daily delivery of care to our residents and their families. It is our purpose that whoever enters a Generations home will be met with kindness, competence and compassion.
We invite you to make a difference in the lives of others and our residents, who represent a Lifetime of Memories, a Lifetime of Care, and a Lifetime of Love.
To view our mission statement and hear more about Siena Terraces, please visit www.generationshealthcare.com
The Company is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
Skills Required
- Must be at least 18 years old
- High school diploma or GED equivalent
- At least one year of clerical experience or successful completion of a secretarial science program from an accredited school or college
- Ability to deal tactfully with personnel, residents, family members, visitors, and the general public
- Ability to follow written and oral instructions
- Effective use of a 10-key calculator
- Working knowledge of computers, including data input, output, and retrieval
- Successful completion of a background check, pre-employment physical, and drug screening
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The Company
What We Do
Generations Healthcare provides compassionate skilled nursing care, rehabilitation, behavioral health, and related services across California. The organization operates more than 30 facilities with over 3,500 beds, serving older adults and other patients through a network of care homes and specialized programs. Its mission centers on delivering kind, competent, and compassionate care while supporting residents’ recovery, dignity, families, and quality of life.
