Receptionist/Escrow Coordinator

Job Description:

Position Title

Receptionist / Escrow Coordinator

Position Summary

The Receptionist / Escrow Coordinator serves as the first point of contact for customers, agents, lenders, and visitors while providing critical administrative and operational support to the escrow team. This dual-role position is responsible for maintaining a professional front office environment, managing daily reception functions, and performing various escrow-related administrative and transaction support duties throughout the closing process. The ideal candidate will possess strong customer service skills, excellent organizational abilities, and prior escrow experience.

Essential Duties and Responsibilities

Reception & Office Administration

• Greet and assist all visitors, clients, and business partners in a professional and welcoming manner.
• Answer, screen, and direct incoming phone calls.
• Manage conference room scheduling and ensure conference rooms are clean, organized, and ready for meetings.
• Maintain a clean, professional, and organized reception area and common office spaces.
• Monitor and replenish office, kitchen, and meeting room supplies.
• Receive, sort, and distribute incoming mail and deliveries.
• Coordinate outgoing mail, courier services, and package shipments.
• Provide general administrative support to branch management and staff as needed.

Escrow Support Functions

• Open and set up new escrow orders in accordance with company procedures.
• Prepare and process escrow-related documentation and files.
• Assist with funding transactions and disbursement of funds.
• Prepare and make daily bank deposits.
• Coordinate the recording of documents with appropriate county offices and agencies.
• Review files for completeness and accuracy prior to closing and post-closing activities.
• Maintain accurate electronic and physical transaction files.
• Communicate with escrow officers, clients, lenders, real estate agents, and vendors regarding transaction requirements and status updates.
• Support the escrow team with data entry, document distribution, reporting, and other administrative functions.
• Ensure compliance with company policies, industry regulations, and escrow procedures.
• Perform additional escrow-related duties as assigned.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 2 years of escrow experience preferred.
• Previous experience in a receptionist, administrative support, or customer service role preferred.
• Knowledge of escrow processes, title industry practices, and closing procedures.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Familiarity with escrow and title production software preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• High attention to detail and accuracy.
• Ability to handle confidential information with discretion.

Key Competencies

• Customer Service Excellence
• Organization and Time Management
• Attention to Detail
• Communication Skills
• Problem Solving
• Teamwork and Collaboration
• Professionalism
• Accountability and Reliability

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to lift and carry office supplies and packages up to 25 pounds.
• Ability to use standard office equipment, including computers, printers, copiers, and multi-line phone systems.

Work Environment

This position is office-based and requires regular interaction with customers, real estate professionals, lenders, and internal team members. The individual must be comfortable working in a fast-paced environment while maintaining a professional and customer-focused atmosphere.

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Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans

• 401(k) plan with a discretionary company match

• Shareholder Purchase and Reinvestment Plan

• Basic life and accidental death and dismemberment insurance premium paid by the company

• Voluntary supplemental life insurance for employees, spouses and dependent children

• Fertility and Family Building Benefits

• Paid Disability benefits

• Paid time off programs

• 11 Company paid holidays per year

• Flexible spending account

• Health savings account (available to High Deductible Health Plan participants only)

• Employee Assistance Program

• Educational Assistance Program

• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance

• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge

• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

Old Republic Title is an Equal Opportunity Employer