Key Responsibilities:
- Front Desk Coordination: Greet clients and visitors professionally, manage reception area, handle incoming calls and inquiries, and collaborate with the reception team for task transition.
- Client Service: Address inquiries, assist with appointments and meetings, and act as a liaison between clients and staff members.
- Administrative Support: Schedule appointments, manage calendars, prepare communications, coordinate business card requests, manage AMEX Corporate Credit Cards, process invoices, handle travel issues, and liaise with the Facilities team.
- Problem Solving and Creativity: Display proactive thinking and problem-solving skills for unexpected situations.
- Reliability and Punctuality: Maintain a reliable work schedule and demonstrate punctuality.
- IT Support: Issue guest Wi-Fi access, troubleshoot basic IT issues, assist with ZOOM and AV setups, and escalate IT issues as needed.
- Office Access: Monitor office access, manage access cards, ensure security protocols, and handle parking card distribution.
- Meeting Room Booking: Manage meeting room bookings, coordinate catering, and ensure room setups.
- Courier Management: Handle courier accounts, manage mail/deliveries, and coordinate business shipments.
Requirements
Experience: Minimum 3 years' experience in a corporate Reception position; experience in financial services, management consultancy, or professional services is a plus.
Soft Skills: Attention to detail, Flexible, Goal-oriented, Excellent communication skills, Strong organizational abilities, Multitasking, Professional demeanor, Friendly demeanor, Strong interpersonal skills, Team collaboration, Ability to work independently, Problem-solving skills, Proactive thinking, Reliable, Punctual, Dependable.
Technical Skills: Proficiency in Word, PowerPoint, Excel, and Outlook; knowledge of video conferencing and smart office solutions; experience with iProcurement or similar payment platforms; basic IT troubleshooting; audio-visual conference room setup; guest Wi-Fi management.
Language: Fluent in English.
Skills Required
- High School Diploma or equivalent
- Associate's or Bachelor's Degree in Business Administration, Office Management, or related field
- Minimum 3 years' experience in a corporate Reception position
- Experience in financial services, management consultancy, or professional services
- Proficiency in Microsoft Word
- Proficiency in Microsoft PowerPoint
- Proficiency in Microsoft Excel
- Proficiency in Microsoft Outlook
- Knowledge of video conferencing (e.g., Zoom) and audio-visual conference room setup
- Experience with iProcurement or similar payment platforms
- Basic IT troubleshooting and guest Wi-Fi management
- Strong communication and interpersonal skills
- Excellent organizational, multitasking, and calendar/meeting management skills
- Professional, friendly demeanor with reliability and punctuality
- Proactive problem-solving and ability to work independently and in a team
- Fluency in English
What We Do
MENA Alliances is a woman-owned talent and technology services company connecting global businesses with vetted professionals from the Middle East and North Africa. It provides on-demand remote tech teams, recruitment and staffing models, software development, data labeling and annotation, translation and localization, and project-based delivery. Its mission includes expanding opportunities for women and young people while helping clients scale technical capabilities.
