Receptionist Desert

Primary City/State:

Mesa, Arizona

Department Name:

Guest Svcs-Hosp

Work Shift:

Evening

Job Category:

Administrative Services

Help move health care into the future. At Banner Health we are changing health care to make the experience the best it can be. If that sounds like something you want to be part of, apply today.

As a Receptionist at Banner you will be the first friendly face many of our patients and visitors see! You will be responsible for greeting, screening, and assisting patients, families, team members, and visitors at the assigned entrance to the facility, including providing information and direction to patient rooms, meeting rooms, registration areas, and surgery and imaging waiting areas. The ideal candidate has a passion for helping others, adapts well to constant change, can remain calm under pressure, and understands the importance of providing quality customer service, while ensuring all required screening procedures are met.

SHIFTS:

• Full Time /40 Hours a Week
• Tuesday- Saturday
• 8:00am-4:30pm- or 7:00am-3:30pm

LOCATION: 

• Banner Desert Medical Center- 1400 S Dobson Rd, Mesa, AZ 85202

Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker’s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.

If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.

POSITION SUMMARY
This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area.
CORE FUNCTIONS
1. Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.
2. Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.
3. In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.
4. May answer phones, transfer calls , take messages, and relay messages and information as needed.
5. May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested.
6. Performs functions within established parameters. Customers include patients, families, and the community at large.
MINIMUM QUALIFICATIONS
Must have good interpersonal communication and display compassion in stressful situations. This position requires effective interpersonal communication skills and a friendly customer service attitude.
PREFERRED QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.
Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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