Receptionist/ BDC Representative

The BDC Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service, and sales departments within a dealership. This individual completes all reports and administrative procedures as required.

The BDC Administrator reports to the BDC Manager or General Sales Manager/Sales Management Systems Coordinator.

Responsibilities

· Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.

· Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.

· Gather accurate customer information to create a database for continual follow-up and retention

· Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

· Utilize computer skills within our internet department to increase appointments, sales, and customer retention.

· Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.

· Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.

· Other duties as assigned.

Skills and Qualifications

· Strong attention to detail

· Sense of urgency

· Excellent communication

· Typing – ability to type efficiently

· Mathematics – using mathematics to solve problems.

· Basic computer skills

We offer best in class industry benefits:
⦁    Competitive pay
⦁    Medical, Dental and Vision Plans
⦁    Paid Holidays & PTO
⦁    Short and Long-Term Disability
⦁    Paid Life Insurance
⦁    401(k) Retirement Plan
⦁    Employee Stock Purchase Plan
⦁    Lithia Learning Center
⦁    Vehicle Purchase Discounts
⦁    Wellness Programs
 
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.