Receptionist/Administrator

Job Description:

Administrator/Receptionist

Bupa Health Centre Reading RG1 5AS

Fixed Term

£28,100 + Excellent Benefits

Full time 40 hours a week – Shifts are Monday to Friday

Occasional Saturday

Shift patterns (7.15am – 3.45pm, 8.30am – 5.00pm & 9.45am – 6.15pm)

We make health happen

To ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.

You’ll help us make health happen by:

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout

• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails

• Proactive in maintaining a well presented reception and waiting areas

• Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results

• Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms

• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA

• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure

• Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines

• Assist in bookings of mammograms and MSK referrals (where delivered at the centre)

• Post – collect, open, date stamp, distribute incoming post, and post outgoing post.

• Generate letters as required by the business.

• Monitor stocks and order goods when required.

• Process invoices/delivery notes as per Bupa policy

• Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.

Key Skills / Qualifications needed for this role:

• Administration experience
• Proven experience of delivering customer services to an exceptionally high standard
• Good communication and strong interpersonal skills.
• Excellent telephone manner
• Excellent organisational skills and attention to detail.
• Able to work on own initiative, prioritise work and meet deadlines.
• Good timekeeping but prepared to be flexible.
• Ability to work under pressure and remain calm.
• Natural ability to empathise with patients and demonstrate a genuine care.

Benefits

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing
• Fixed term benefits allowance
• Access to our confidential employee assistance

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe.  All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

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