At Retirement Villages Group, we create vibrant communities where people can live well, stay independent and feel connected. We are looking for a friendly and organised Administrator / Receptionist to join our team at Debden Grange, our beautiful retirement village in Saffron Walden. This is a part-time position working 24 hours per week, Tuesday to Friday, 9.30am to 3.30pm.
As the first point of contact for residents, visitors and contractors, you'll play a key role in creating a warm welcome while providing essential administrative support to the village team. If you enjoy building relationships, staying organised and helping a community thrive, we'd love to hear from you.
About the role
This is a varied role that combines front-of-house responsibilities with administrative support. You'll be at the heart of village life, ensuring residents and visitors receive an exceptional experience while helping to keep day-to-day operations running smoothly.
What you'll be doing
- Providing a professional, warm and welcoming reception service for residents, visitors and contractors.
- Greeting guests, managing enquiries and directing visitors appropriately.
- Answering and transferring telephone calls in a professional manner.
- Managing guest suite, meeting room and village space bookings.
- Maintaining visitor records, site directories and village communications.
- Supporting building security procedures and ensuring access protocols are followed.
- Assisting with payroll administration, timesheets and payroll-related enquiries.
- Maintaining accurate records and administrative systems.
- Providing general administrative support to the General Manager and wider village team.
- Supporting health and safety procedures, including emergency and evacuation processes.
- Helping maintain a safe, tidy and welcoming reception environment at all times.
About you
You'll be an organised, approachable and customer-focused individual who enjoys working with people and can confidently manage a busy and varied workload.
We're looking for someone with:
- Previous administration and/or reception experience.
- Excellent customer service and communication skills.
- Strong organisational skills and attention to detail.
- Good IT skills, including Microsoft Office.
- The ability to prioritise tasks and work independently.
- A proactive and positive attitude.
- Experience supporting payroll administration would be advantageous, but is not essential.
Why join RVG?
At Retirement Villages Group, you'll be part of a team that genuinely makes a difference to people's lives. Every day you'll contribute to creating a welcoming, supportive environment where our residents can live independently and age well.
Our values guide everything we do:
Age Well – We create a world where everyone has the opportunity to age well.
Community – We believe in the power of community.
Keep Improving – We get things done and find ways to keep improving.
Invest Wisely – We treat every penny as if it were our own.
Planet Positive – We recognise the climate emergency and work hard to have a positive impact on the planet.
One Team – We support one another, learn together and celebrate success together.
Are looking for a rewarding role in a vibrant village community where no two days are the same, we'd love to hear from you.
Join Debden Grange and help create a place where people can age well, stay connected and truly feel at home!
Skills Required
- Previous administration and/or reception experience
- Excellent customer service and communication skills
- Strong organisational skills and attention to detail
- Good IT skills, including Microsoft Office
- Ability to prioritise tasks and work independently
- Proactive and positive attitude
- Experience supporting payroll administration
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What We Do
Retirement Villages Group is a developer and long-term operator of housing-with-care communities for older people in the UK, focused on creating sustainable communities that support wellbeing and independent living.
