The Role
Provides reception and administrative support by greeting visitors, answering calls, managing inquiries, coordinating boardroom bookings, handling mail, maintaining filing systems, supporting word processing, managing stationery inventory, and recording air ticket data and carbon footprints. Requires strong French and English communication skills, organization, attention to detail, customer service, and Microsoft Office proficiency.
Summary Generated by Built In
Overview of the Role 🔍
The main purpose of this role is to provide efficient and professional reception services, including managing incoming calls, directing inquiries, maintaining filing systems and coordinating board room bookings, and to support day-to-day administration through stationery management and air ticket records.
Key Responsibilities 📋
- Greet, assist and direct visitors and the general public
- Respond to public inquiries in person or by phone, resolving them whenever possible
- Manage the booking of board rooms
- Answer incoming calls and re-direct them as appropriate
- Take adequate messages when required and relay messages and emails to the relevant person
- Pick up and deliver the mail
- Provide word-processing and secretarial support
- Develop and maintain a current and accurate filing system
- Perform any other administrative duties as may be assigned by the supervisor
- Maintain an adequate inventory of office supplies (stationery)
- Place orders for stationery to replenish stock as required
- Enter air ticket data to maintain an up-to-date record
- Record the carbon footprint of each air ticket issued, for sharing with the Sustainable Development Department
Ideal Candidate Profile 🎯
- School Certificate or equivalent
- Higher School Certificate and/or training in Secretarial studies would be an advantage
- 1 year of experience in a similar position
- Fluent in French and English, both written and spoken
- Excellent communication and telephone skills, with a customer-oriented approach
- Good organizational and planning skills, with attention to detail
- Proficient in Microsoft Office applications
What's in it for you? 🎁
• Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
• 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
• Pension Scheme – Enjoy a pension plan with company contributions for your future.
• Company Doctor Services – Free on-site medical consultations for your health needs.
• Performance Bonus – Earn a bonus for your hard work.
• Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.
• Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
• Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
• Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
• Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
• Learning & Development – Grow with training and development opportunities through our Training Academy.
Skills Required
- School Certificate or equivalent
- One year of experience in a similar position
- Fluent written and spoken French and English
- Excellent communication and telephone skills
- Customer-oriented approach
- Good organizational and planning skills
- Attention to detail
- Proficiency in Microsoft Office applications
- Higher School Certificate
- Training in Secretarial studies
Am I A Good Fit?
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The Company
What We Do
ER Hospitality is the hospitality and leisure arm of Mauritius’ ER Group, operating a portfolio of hotels, resorts, leisure attractions, golf courses, wellness experiences, restaurants, and educational and cultural venues. Through brands including Heritage Resorts, Veranda Resorts, Kaz’alala, Domino’s Pizza, and Ocean Basket, it creates authentic guest experiences rooted in Mauritian culture, sustainability, and service excellence for local and international visitors.
