The Role
Greets dealership customers, answers and transfers calls, records and distributes messages, provides administrative support, maintains filing systems, orders office supplies, and cashes out customers. The role requires professional communication, customer-service focus, confidentiality, adherence to company policies, and flexibility for evening, weekend, and holiday hours.
Summary Generated by Built In
Receptionist/Administrative Assistant
Job Objective: Assists in daily operations of dealership by greeting and cashing out customers, answering the telephone, transferring calls and recording messages for all dealership personnel.
QUALIFICATIONS
License-
* Driver’s License (DL)
Education- High school diploma (or equivalent)
Skills-
* Read and comprehend instructions and information
* Strong communication skills
* Ability to meet company’s production and quality standards
GENERAL EXPECTATIONS
* Devote himself/herself to ensuring customer satisfaction
* Inquire about management, production, and quality requirements established by the company
* Develop and maintain effective listening skills
* Understand and follow company rules, policies and expectations
* Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals
* Understand terminology of business and remain current with technology changes in products and service
* Know and comprehend federal, state, and local requirements which govern the company’s business
* Attend company meetings as required
* Participate in performance management
* Uphold company’s non-disclosure and confidentiality policies and agreements
* Follow lawful directions from supervisors
* Interact well with others and positively influence employee morale
* Work evening, weekend, and holiday work hours as required
* Maintain professional personal appearance
JOB-SPECIFIC RESPONSIBILITIES
* Conduct telephone transactions efficiently in a courteous, friendly, and polite fashion.
* Greet and assist customers by providing requested information, forwarding calls, or documenting messages.
* Provide quality assistance to dealership personnel to support high-quality productivity in all departments of the dealership
* Establish and maintain easy and accessible filing system for all necessary documents
* Receive and distribute reliable and current messages to dealership personnel.
* Order required office supplies
* Cash-out customers.
Skills Required
- Valid driver's license
- High school diploma or equivalent
- Ability to read and comprehend instructions and information
- Strong communication skills
- Ability to meet company production and quality standards
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
DEFCON Powersports is a management company owned and operated by Dale Rhoads that provides consulting services, management resources, and shared technologies to its Harley-Davidson dealership group. Its locations offer Harley-Davidson motorcycles, clothing, merchandise, parts, accessories, and service. The company’s stated philosophy is to provide a strong selection of products and services while ensuring employees exceed customer expectations.
