Receptionist (69830)

The receptionist is responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them, accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. 

Proven work experience as a Receptionist, Front Office Representative or similar role

Proficiency in Microsoft Office Suite and Excel

Hands-on experience with office equipment (e.g. fax machines and printers)

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Customer service attitude

Must have initiative

Greet and welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)

Order office supplies and keep inventory of stock

Update calendars and schedule meetings

Daily – review incoming mail and packages and distribute appropriately

Weekly, print Employee Meal Sign-up sheets for the next week

Monthly – update Payment spreadsheet, review Patient Liability to ensure accuracy

 Invoices – distribute to appropriate manager, follow-up for approvals, send to Accounts Payable, match check copies to correct invoice

Facebook – update weekly and on special occasions

Assist with recognition of employees, All Staff meetings

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Assist managers with clerical duties as needed and able.