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About the departmentThe EMEA Business Strategy department enables senior leadership and regional teams to operate effectively across Europe, the Middle East, and Africa. The team works closely with reception, facilities, and executive assistants to ensure professional office operations, high-
quality visitor experiences, and smooth coordination for leadership activity. Joining the team offers exposure to senior stakeholders, responsibility for visible operations, and the opportunity to influence how the London office represents the business.
Oversee daily reception operations and ensure a professional front-of-house experience.
Manage reception coverage and adjust shifts to maintain full staffing.
Maintain high presentation standards across reception and meeting areas.
Lead, support, and monitor performance of the reception team.
Act as the main contact between reception, facilities, and support teams.
Coordinate senior visits, internal events, and external meetings.
Manage meeting room bookings and resolve scheduling issues.
Oversee leave, sickness cover, and workload allocation.
Ensure conference rooms are prepared and maintained to a high standard.
Support executive assistants with VIP visits and group meetings.
Provide executive assistant support to the Head of the Swiss office
Experience & Qualifications
Experience in a corporate reception role
Strong organisational and coordination capability.
Clear, confident written and verbal communication skills.
Proven ability to manage multiple priorities effectively.
Proactive approach to problem solving and decision making.
High attention to detail and accuracy.
Confident user of Microsoft 365 tools.
Experience supporting or leading small teams
Comfortable engaging with all levels of staff and visitors
Able to maintain confidentiality and accuracy
Strong proofreading and multitasking skills
Technical skills
Proficient in Microsoft Office (Word, Excel, Windows)
Soft Skills
Detail-oriented and proactive
Hands-on mindset
Organised, helpful, and diplomatic
Polite and service-focused approach
This is a full-time, office-based role in our London office. Core hours are between 8:00 am and 6:00 pm, with the team rotating weekly to cover earlier or later shifts (e.g., 8:00 am–4:00 pm, 9:00 am–5:00 pm, 10:00 am–6:00 pm)
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Building teams with diverse skills, backgrounds, and experiences has always been important to us. Cultivating an inclusive culture where employees feel safe to share their voices is not only beneficial for our people, but also drives innovation and enables us to deliver better client outcomes. So, no matter your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We will provide you with tools, resources, and learning opportunities to help you excel in your career and personal life.
Hear more from our employees
We want our employees to be at their best. By joining us, you will connect with a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for staying physically and mentally healthy, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have you covered.
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners – individuals who have taken a break from work – are also encouraged to explore our job opportunities.
As a registered UK Disability Confident Committed Employer, we encourage you to disclose if you consider yourself to have a disability as part of your application. This information enables us to provide the necessary support and leverage your unique talents effectively.
If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to [email protected]. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response.
What We Do
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