JOB OVERVIEW
We are seeking a highly organized and professional Reception/Admin Assistant to serve as the first point of contact for clients while supporting day-to-day administrative and basic bookkeeping tasks. This role requires strong communication skills and the ability to manage calls, email correspondence, and assist with foundational accounting support.
Key Responsibilities
- Answer and manage incoming calls in a professional and timely manner
- Handle and organize shared email inboxes, including responding, flagging, and routing messages appropriately
- Serve as the first point of contact for client inquiries via phone and email
- Schedule appointments, meetings, and manage calendars as needed
- Maintain accurate records of communications and client interactions
Administrative Support:
- Perform data entry, document preparation, and file management
- Assist with internal coordination and follow-ups across teams
- Support ad hoc administrative tasks as required
Basic AU Bookkeeping Support:
- Assist with data entry of financial transactions into accounting software (e.g., Xero)
- Help organize and maintain financial records and source documents
- Assist accountants with workpapers and documentation for compliance tasks
Requirements
- Proven experience in a receptionist, administrative, or customer support role
- Basic understanding or exposure to Australian bookkeeping/accounting principles
- Have work experience with XPM, ATOMate, and Infinity
- Strong verbal and written communication skills
- Experience handling calls and email inbox management
- High attention to detail and strong organizational skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Proficient in Microsoft Office / Google Workspace
Skills Required
- Proven experience in a receptionist, administrative, or customer support role
- Basic understanding or exposure to Australian bookkeeping/accounting principles
- Work experience with XPM, ATOMate, and Infinity
- Strong verbal and written communication skills
- Experience handling calls and email inbox management
- High attention to detail and strong organizational skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Proficient in Microsoft Office / Google Workspace
What We Do
Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
