Responsibilities :
Analyzes and reviews claims for accuracy, completeness and eligibility. Ensures timely payment of rebates based on established Service Level Agreement. Prepares and maintains reports for account monitoring purposes. Partner management on issue resolutions. Helps identify and resolves pain points to continuously improve customer experience.
REBATE CLAIMS PROCESSING
● Validates correctness of the rebate claim against the contract, revenue, sell-in and sell-out reports from Microsoft D365 (Dealdesk), Business Intelligence, Channel Data Management, etc.
● Communicates and negotiates with offshore counterparts, sales team, country finance and geo pricing team on concerns relating to the customer’s programs or agreement, or to the customers for any additional requirements
● Audits supporting documents to establish legitimacy of the claim
● Resolving system detected errors in the claim with complete documentation and/or attaching necessary supporting documents on a timely manner.
● Ensures timely payment of rebate obligation based on target Service Level Agreement or urgency request to exceed customer expectation consistently. Works with various teams affecting rebates payout such as Sales, CDM Team, Quotes Team, Bank Team and Accounts Receivable Team to ensure all pertinent information necessary for a timely rebate processing and payments are being provided.
● Partner management, includes issue resolution, support partners technical challenges encountered in Vistex Portal, Reconciliation of customer claim and Lexmark calculation. This also includes providing recommendation for any changes needed by the partner to avoid incurring similar issue in the future.
● Engages customer relationship management through phone communications.
● Incorporate all rebate related Global Policies and Procedures and how it applies to the assigned country/customer.
ACCOUNT MONITORING
● Coordinates with stakeholders and customers via chat, email or phone and
conducts trainings or conference calls if necessary
● Maintains account monitoring/logs for inventory balances for rebates claim validation and for historical purposes.
● Provides payment details to customers paid by check or via automatic clearing house (ACH) and reconciliation reports on variances for credits processed.
● Ensures that rebates processed have been paid and communicates with the customers for updates on their rebate claims.
● Maintains workplace organization (5S) such as proper filing of records or reports forany required research/audit (both soft and hard files)
REPORT PREPARATION
● Updates performance metrics, claim logs and other monitoring tools
● Complies with other ad hoc requirements from management
SUPPORT ACTIVITIES & OTHERS
● Assumes additional responsibilities & other job related tasks that maybe assigned
● Provides back up and support to teammates ( in the absence of a peer)
● Participates in projects and trainings for continuous improvement.
● Identify and resolves pain points of the partners to continuously improve the
customer experience in managing their programs and agreements.
How to Apply ?
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Skills Required
- Analytical skills to review claims
- Knowledge of Microsoft D365
- Experience in customer relationship management
- Ability to resolve claims issues
- Strong communication skills
Lexmark Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lexmark and has not been reviewed or approved by Lexmark.
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Healthcare Strength — Healthcare offerings include medical, dental, and vision coverage, with an onsite wellness center at the Lexington headquarters providing flu shots and same‑day sick visits. Wellbeing resources such as a health and wellness portal and incentives further reinforce the package.
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Leave & Time Off Breadth — Time-off policies include unlimited vacation for many U.S. roles (with noted exceptions), plus paid holidays and sick leave. Additional paid volunteer days provide extra flexibility for personal and community commitments.
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Parental & Family Support — Family supports include generous parental leave, adoption assistance, and an onsite childcare center at the Lexington campus. External recognition for family‑friendly practices underscores the emphasis on caregivers.
Lexmark Insights
What We Do
Lexmark creates cloud-enabled imaging and IoT technologies that help customers worldwide quickly realize business outcomes. Through a powerful combination of proven technologies and deep industry expertise, Lexmark accelerates business transformation, turning information into insights, data into decisions, and analytics into action.
