At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary: Reasonable Accommodations Analyst
The Reasonable Accommodations Analyst plays a key role in supporting the Reasonable Accommodations team by managing the initial engagement with colleagues requesting accommodations. This position is responsible for facilitating the intake process and overseeing a variety of tasks related to accommodation requests, including the review of supporting documentation and responding to inquiries.
The Analyst ensures compliance with the Americans with Disabilities Act (ADA/ADAAA), applicable federal and state laws, and company policies as they relate to accommodation requests due to physical or mental impairments, pregnancy or pregnancy-related conditions, religious beliefs, and circumstances involving domestic violence.
Key Responsibilities:
• Serve as the initial point of contact for colleagues and leaders regarding
new accommodation requests.
• Obtain, review, and manage documentation related to accommodation
needs in a timely and confidential manner.
• Respond to inquiries related to accommodation requests with a focus on
empathy, accuracy, and compliance.
• Make and receive calls to provide status updates, follow-ups, and
education about the process.
• Maintain detailed records and track requests using internal case
management systems and tracking tools.
• Ensure timely and appropriate documentation throughout the
accommodation process.
• Partner with internal teams to ensure consistent, fair, and legally compliant
handling of accommodation cases.
Required Qualifications:
- 1+ years of experience working with highly confidential and sensitive information
- 1+ years of experience partnering effectively with colleagues at all levels of the organization
- 1+ years of experience handling conflict situations in rational and constructive manner
- 1+ years of customer service experience
Preferred Qualifications:
- Able to manage high volume of work in a fast-paced environment
- Familiarity with ADA/ADAAA and FMLA
- Experience with case management
- Computer skills: Microsoft applications such as Word, Excel and Outlook
Education:
- Bachelors degree or equivalent experience required
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$21.10 - $44.99This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 06/26/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
