The Systems Support Administrator provides first level support for company systems by completing basic ticket requests and assisting with day-to-day operational tasks across property and corporate teams. This role focuses on handling routine system requests such as: leasing and rent inquiries, refunds and move-outs, payments, LOFT living issues, and document challenges. The associate follows established procedures to ensure timely and accurate resolution of tickets while maintaining data integrity. Success in this role requires strong attention to detail, effective communication, and the ability to manage multiple tasks in a fast-paced environment.
Job Duties:
- Monitor, prioritize, and complete basic system support tickets, ensuring timely and accurate resolution.
- Process routine requests related to leasing and rents, refunds and move-outs, and payments.
- Address LOFT living issues and document-related challenges by following established procedures.
- Provide day-to-day system support by responding to common user questions and requests.
- Escalate complex or unresolved issues to appropriate team members when necessary.
- Follow standard operating procedures (SOPs) to ensure consistency and accuracy in task completion.
- Maintain accurate records and documentation for all completed tickets and system updates.
- Assist with basic system access requests and updates as needed.
- Support team members with administrative and operational tasks related to system usage.
- Contribute to a positive user experience by providing clear communication and timely updates on ticket status.
- Support evolving operational needs by adapting responsibilities as the company grows and systems expand.
Requirements:
- High school diploma or equivalent
- 1 year property management experience required
- Experience with the Property Management software RealPage required
- Experience with the Property Management system EliseAI preferred
- Basic computer and telephone skills
- Strong English communication skills, both verbal and written
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Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What We Do
AION Management has created a “Best in Class” property management company that provides excellent customer service and value for our residents. AION Management is one of the fastest growing property management companies in the Mid-Atlantic managing more than 10,000 apartment homes. Our focus is to redefine the apartment living experience by adding more value to each residence with modern interior finishes and adding capital improvements by creating extended living spaces that all residents can enjoy. AION Management is a privately held, integrated company with AION Partners and AION Construction Services to provide comprehensive real estate services and improve all aspects of the properties we own and manage.
