Key Outputs
• Ensure improved product health for all products in area of responsibility
• Provide support for new product introduction
• Present product issues to management
• Compile informative product issue reports and address to service engineering and management
• Provide expert technical support for warranty resolution and 1-hour training sessions
• Ensure effective self-management and performance ownership
• Ensure resolution of product issues according to service letter guidelines
Qualification, Experience and Competencies
• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learnership experience]
• Demonstrated practical and theoretical training skills
• Sound interpersonal relationship skills
• Computer literate (MS Office & SIS ET)
• Trouble shooting, problem solving and failure analysis skills
• Applicable product knowledge
• Familiar with the use of service technician workbench
Skills Required
- Qualified artisan or mechanic in a relevant trade, such as diesel or earthmoving equipment mechanics
- Minimum five years of post-apprenticeship or post-learnership experience
- Practical and theoretical training skills
- Interpersonal relationship skills
- Computer literacy, including Microsoft Office and SIS ET
- Troubleshooting, problem-solving, and failure-analysis skills
- Applicable product knowledge
- Familiarity with Service Technician Workbench
What We Do
Barloworld Equipment is a leading provider of heavy machinery equipment solutions for the construction, agriculture, mining, transport and energy industries in Southern Africa. As an official Cat dealer, the company provides a wide range of earthmoving machines, genuine parts, and value-added services and support solutions, focusing on reducing downtime and operating costs for its clients.
