Reading Room Assistant

GENERAL OVERVIEW:

This role will be responsible for communication for the reading rooms, workflow and image management, information dissemination, and administrative support.

ESSENTIAL RESPONSIBILITIES

• Communication Hub: Serve as the primary point of contact for the reading room, triaging a high volume of incoming phone calls, pages, and messages from referring physicians, emergency department staff, and technologists. (35%)

• Workflow Management: Monitor imaging worklists, prioritize urgent cases (e.g., trauma, stroke codes), and ensure all necessary prior images, patient history, and clinical documentation are available for the radiologist's review. (25%)

• Information Dissemination: Relay critical or urgent test results to clinicians and document all communications according to regulatory standards. (15%)

• Image Management: Coordinate the retrieval, transfer, and uploading of outside patient images/studies into the local Picture Archiving and Communication Systems (PACS) if not already completed by department secretary. (15%)

• Administrative Support: Manage email correspondence, maintain on-call lists for radiologists, assist with patient scheduling or registration, and perform other general office duties like stocking supplies and light equipment troubleshooting. (10%)

• Other duties as assigned or requested.

QUALIFICATIONS:

Required

• High School/GED

Substitutions

• 5 years relevant experience

Preferred

• Associate's degree

• Prior experience in a healthcare, clinical support, emergency department, or administrative role

SKILLS:

• Proficiency with computer systems, including Electronic Medical Records (EMR), Radiology Information Systems (RIS), and PACS.

• Strong communication and interpersonal skills, with the ability to remain calm in fast-paced, high-stress environments.

• Knowledge of basic medical terminology and patient confidentiality laws (HIPAA).

• Excellent organizational skills and the ability to multitask and prioritize effectively.

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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