We work alongside the best and brightest to do incredibly cool things you wouldn’t believe. At Roush, you’re part of building the future. Are you someone that has a passion for providing innovated solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.
We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.
The RCT Field Service Technician Senior will provide on-site and remote diagnostic and service support for RCT customers and service personnel. The role will support the engineering, customer support and technical content teams. The RCT Field Service Technician Senior will work independently and represent Roush to customers and service technicians.
As the RCT Field Service Technician Senior, you will:
- Provide on site customer support to service centers and customer locations in the US and Canada to diagnose and repair vehicles and conduct technician training
- Provide remote customer/technical support, including warranty case work, remote vehicle diagnostics and customer support via email and phone calls
- Engineering support - Includes gathering images for engineering, reviewing new products and collecting emissions data
- Work with engineering, technical publications and marketing to create and review installation manuals, service manuals and marketing content
- Work with customers to resolve a technical or other issue in a professional manner
- Pre-Trip work includes scheduling travel and coordinating on site visits
- Post- Trip work includes writing after trip reports and completing expense reports
- Support junior technicians and provide assistance and coaching
- Address more complex technical challenges and escalated issues
As the RCT Field Service Technician Senior, you will need:
- High school diploma or equivalent
- Minimum of 10 years of automotive mechanic/technician experience
- Or an Associates degree in automotive technology or engineering or related field
- with 4 years of automotive technician/mechanic experience
- Experience in classroom instruction, presentation skills and hands-on training delivery
- Experience with liquid propane gas (LPG) and/or compressed/liquid natural gas (CNG/LNG)
- Acceptable motor vehicle record (MVR)
- Ability to diagnose, troubleshoot and repair On Board Diagnostics (OBD) II engine related drivability concerns
- Knowledge of and ability to use OBD scan tools
- Ability to read and follow electrical schematics
- Excellent verbal and written communication skills
- Ability to present technical data and instruction in a training environment
- Proficient computer skills including the use of MS Office programs
A successful candidate may also have:
- Ability to work overtime as needed including weekends
Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.
If you share our passion for providing innovative solutions to complex challenges, we want you on our team.
Please visit our careers page and apply by clicking on this link: https://jobs.roush.com/us/en/
Visit our website: www.roush.com
Like us on Facebook: www.facebook.com/RoushCareers
Roush is an EO employer – Veterans/Disabled and other protected categories
If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at (734) 779-7087.
Roush Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roush and has not been reviewed or approved by Roush.
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Healthcare Strength — Health coverage is described as platinum-level and affordable, including medical, dental, vision, prescription coverage, telemedicine, and wellness supports such as EAP, diabetes, and tobacco-cessation programs. Core protections like short- and long-term disability and life/AD&D are highlighted as strengths.
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Retirement Support — An employer-matched 401(k) is emphasized, with plan features such as profit-sharing elements, auto-enrollment, and loan availability that enhance accessibility. The retirement offering is characterized as competitive and a standout within the package.
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Leave & Time Off Breadth — Paid vacation, paid holidays, and earned sick time are provided alongside leaves for family/medical needs, pregnancy/adoption, military duty, jury duty, and bereavement. The breadth supports varied time-off needs across different life events.
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What We Do
With a relentless spirit of possibilities, a challenge-driven culture, and an unmatched suite of capabilities, Roush creates remarkable and inspiring solutions for some of the world’s greatest organizations.
