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The World's Largest Broadcast Software Provider.
RCS Worldwide is home to four industry-defining brands: RCS, Media Monitors, Mediabase, and Florical Systems — serving the broadcast, music, and media intelligence markets across 120 countries. Every day, thousands of radio and television stations around the world rely on RCS technology to stay on air, sound great, and compete in a rapidly changing landscape.
Here is what makes us different:
We are the company behind the scenes of media that billions of people consume every day. When a song plays on your favorite radio station, when a song charts in the music industry, when a TV network stays on air without a second of downtime — there is a good chance RCS technology played a role. Our portfolio touches every corner of the media ecosystem, from playout and music scheduling to international advertising intelligence and airplay analytics.
We are a global team passionate about the industry we serve and moving with the speed and ambition to lead it forward.
If this opportunity excites you, but your experience doesn't align perfectly with every qualification, we encourage you to apply. At RCS Worldwide, we know that great talent comes from many different backgrounds and experiences. We're committed to building an inclusive, collaborative workplace where people can grow, contribute, and make a meaningful impact.
What We Need:
Looking for a new challenge? Love solving issues? Join us as a Product Support Specialist and be the primary point of contact with clients. You'll be handling phone calls and emails from customers in the United States and other countries 24x7. You'll provide timely and accurate answers on a wide range of topics. Examples include software clock building, configuring audio devices, network infrastructure, or reviewing a SQL Server database. This is a remote position.
What You'll Do:
- Document interactions with customers; provide answers by identifying problems; research and guide customers through corrective steps.
- Troubleshoot problems in software, hardware, networks, and systems.
- Write up technical documentation that can be used to repair software defects and deliver enhancements.
- Work with customers to improve software system performance by identifying problems and recommending changes.
- We ask that you keep your skills up to date by participating in educational opportunities and maintaining personal networks.
- Handling phone calls, emails, and social interactions from customers in the United States and other countries.
- Working with other departments within RCS teams to further extend our product capabilities.
- Have fun!
What You'll Need:
The ideal candidate should possess a background in Radio automation software. They should also have excellent customer service skills and a team focus. Attention to detail and ability to multitask in a fast-paced environment is necessary. Candidates should have a fundamentally sound knowledge of networking technologies, Microsoft Windows, and broadcast systems.
- We are looking for people with experience working in a Radio, IT, or an Engineering environment. Knowledge of broadcast software such as GSelector, Zetta or NexGen is highly desirable.
- If you have prior Customer Service experience, we want to hear from you.
- We need people with a built-in ability to prioritize. Your experience in Radio or TV means you know what to do when the Off-Air call comes in.
- Ideally, you already have well-developed troubleshooting and investigative skills.
- We never close! Alternate schedules may be required.
- Bilingual English\Spanish abilities are a plus.
- We need someone with a can-do attitude!
Location:
VIRTUAL MST, NE
Position Type:
Regular
Time Type:
Full time
Pay Type:
Hourly
Benefits:
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
- Employer sponsored medical, dental and vision with a variety of coverage options
- Company provided and supplemental life insurance (pursuant to the collective bargaining agreement if applicable)
- Paid vacation and sick time
- Paid company holidays
- A Spirit day to encourage and allow our employees to more easily volunteer in their community
- A 401K plan
- Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
- A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Non-Compete will be required for certain positions and as allowed by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Click Here to learn about the San Francisco Fair Chance Ordinance .
Our organization participates in E-Verify. Click here to learn about E-Verify.
Skills Required
- Background in radio automation software
- Excellent customer service skills and a team-focused approach
- Attention to detail and ability to multitask in a fast-paced environment
- Fundamental knowledge of networking technologies, Microsoft Windows, and broadcast systems
- Experience working in a radio, IT, or engineering environment
- Prior customer service experience
- Ability to prioritize and respond effectively to off-air calls
- Troubleshooting and investigative skills
- Ability to work alternate schedules
- Knowledge of GSelector, Zetta, or NexGen
- Bilingual English and Spanish abilities
iHeartMedia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about iHeartMedia and has not been reviewed or approved by iHeartMedia.
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Leave & Time Off Breadth — The program includes paid holidays, sick time, vacation that grows with tenure, and a dedicated volunteer day, with paid parental leave also referenced. This breadth covers core leave needs across holidays, vacation, sick time, and community service.
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Retirement Support — Offerings include a 401(k) through Fidelity with pre-tax and Roth options, and the employer match was reinstated in early 2025. Access to a match and standard tax-advantaged options strengthens long-term savings support.
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Wellbeing & Lifestyle Benefits — Coverage spans medical, dental, and vision plus no-cost mental-health resources and an EAP, alongside fertility support and discounted voluntary perks such as pet, legal, and identity-theft coverage. This mix provides broad wellbeing coverage with lifestyle add-ons beyond the core plans.
iHeartMedia Insights
What We Do
With over a quarter of a billion monthly listeners in the U.S. and over 129 million social followers, iHeartMedia has the largest national reach of any radio or television outlet in America. As the leader in multiplatform connections, it also serves over 150 local markets through 858 owned radio stations, and the company’s radio stations and content can be heard on AM/FM, HD digital radio, satellite radio, on the Internet at iHeartRadio.com and on the company’s radio station websites, on the iHeartRadio mobile app, in enhanced auto dashes, on tablets, wearables and smartphones, and on gaming consoles. iHeartRadio, iHeartMedia’s digital radio platform, is the fastest growing digital audio service in the U.S., available on over 260 platforms and 2000+ devices. iHeartRadio offers users thousands of live radio stations, personalized custom artist stations created by just one song or seed artist and the top podcasts and personalities. With over 1.7 billion downloads, iHeartRadio reached 110 million registered users faster than any other radio or digital music service. iHeartMedia’s platforms include radio broadcasting, online, mobile, digital and social media, podcasts, personalities and influencers, live concerts and events, syndication, music research services and independent media representation. iHeartMedia is a division of iHeartMedia, Inc. (PINK: IHRT). Visit iHeartMedia.com for more company information.
