RCMI Training Specialist

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

The RCMI Training Specialist will be responsible for developing and administering revenue cycle-based trainings across internal and external Defense Health Agency (DHA) Teams. This position will help strengthens user’s proficiency in revenue cycle systems, roles, and functions through instructor-led training, computer-based training, scenario-based practice and hands-on coaching.

Training

• Administer Revenue Cycle Management and MHS GENESIS focused web-based courses using Commercial Off The Shelf (COTS), customized, or agency-developed materials.

• Deliver Revenue Cycle Management MHS GENESIS live instructor-led training in both traditional and virtual environments internal and external teams.

• Develop Revenue Cycle Management MHS GENESIS course materials, handouts, instructor guides, and visual aids.

• Support Revenue Cycle Management MHS GENESIS distance learning through online courses, mobile learning, webcasts, podcasts, and video-based training.

• Manage the agency’s Learning Management System (LMS): upload content, maintain modules, and ensure Section 508 compliance.

• Monitor training effectiveness through assessments and analytics; recommend improvements.

• Coordinate logistics for instructor-led and virtual sessions, including scheduling and prerequisite tracking.

• Provide technical support and customer service for training participants.

Training Redesign

• Conduct training needs assessments across all Revenue Cycle Management MHS GENESIS practitioner levels.

• Redesign existing courses and develop new curriculum to support financial and acquisitions operations.

• Create innovative learning solutions (gamification, blended/hybrid models, interactive e-learning).

• Develop Revenue Cycle Management MHS GENESIS certification programs aligned with federal standards.

• Pilot Revenue Cycle Management MHS GENESIS new courses, gather feedback, and refine before full rollout.

• Ensure all materials remain current with policy, system, and organizational changes.

• Maintain compliance with federal security, privacy, and records management policies.

What You Will Need:

• Bachelor’s degree required.

• 3+ years in instructional design, training development, and delivery.

• Expertise in adult learning theory and technology-enabled training.

• Strong project management and stakeholder engagement skills.

• Proficiency with virtual learning platforms, LMS administration is highly preferred.

• Knowledge of Section 508 accessibility standards (i.e.: All deliverables must be Section 508 compliant and free of macros).

• Ability to obtain and maintain Tier 2 Public Trust clearance.

• US Citizenship is required.

What Would Be Nice To Have:

• 2+ years of experience MHS GENESIS (Oracle/CERNER EHR platform), Revenue Cycle Management training is a plus.

• Ability to integrate emerging technologies (AI, automation) into training programs.

• Advanced degree or certifications (e.g., CPTD, ATD) preferred.

• Use of Captivate or articulate software application for learning content development.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.