Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
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Responsible for specific team training and development of team members, providing feedback and monitoring.
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Prepares reports for various departments pertaining to denials.
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Supports leadership in oversight of designated Revenue Cycle Management to ensure all RCM functions are worked within the established timeframes
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Ensures that quality of work is maintained, and that compliance policies and procedures are followed through billing operations.
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Report audit metrics **list out of metrics** for employees to monitor accuracy and productivity rates
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Conduct team meetings to educate on insurance guidelines, claim denials pertaining to departments, and re-training efforts on accounts incorrectly verified, charges non submitted.
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Maintain patient confidentiality and function within the guidelines of HIPAA
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Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
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Provide resolution support and guidance surrounding all billing processes and the performance management of all direct reports.
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Other duties assigned
Education and Licensure Requirements
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2 + years of supervisory experience in similar role.
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Healthcare or Revenue Cycle/Billing/Accounts Receivable
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ICD 10 and CPT coding
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Patient insurance and benefit eligibility
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Month-end reporting
Position Benefits
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Medical, Dental, and Vision Insurance
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PTO
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Variety of 401K options including a match program with no vesture period
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Annual Continuing Education Allowance (in related field)
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Life Insurance
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Short/Long Term Disability
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Paid maternity/paternity leave
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Mental Health Day
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Calm subscription for all employees
Crossroads Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Crossroads and has not been reviewed or approved by Crossroads.
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Parental & Family Support — Paid maternity and paternity leave are part of the package for full‑time teammates. This provides family‑focused support during key life events.
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Retirement Support — A Safe Harbor 401(k) with a company match is offered. This facilitates structured, employer‑supported retirement savings.
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Wellbeing & Lifestyle Benefits — Designated mental health days, Calm app access, and flexible schedules are highlighted. These offerings can bolster day‑to‑day wellbeing beyond base pay.
Crossroads Insights
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What We Do
We exist to improve health equity in order to create superior outcomes. Crossroads is a behavioral healthcare company founded in 2005, with more than 110 locations across nine states. We provide medication-assisted treatment (MAT) and measurement-based care to help our patients on their path to recovery. We also offer services for hepatitis C, toxicology screening, digital health screens, and smoking cessation in many of our locations. We provide the highest level of convenience with TeleVisits, our 24/7 hour call center, and appointments within 48 hours or less
