At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary
The Quality & Performance Coordinator supports the execution of quality assurance, audit, and performance improvement across Revenue Cycle Management Operations. Reporting to the Quality & Performance Improvement Manager, this role conducts routine audits, analyzes performance trends, identifies process gaps, and partners with operational teams to improve accuracy, compliance and efficiency across key functions such as Benefit Verification, Cash Posting, Denials and Accounts Receivable Management.
This role plays a critical part in ensuring adherence to payer requirements, internal policies, and operational standards while promoting a culture of continuous improvement and accountability.
Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. Leaders at LifeStance are expected to foster a commitment to the organization's values. This position is a remote role with the ability to sit within any US locality.
Compensation: $23.00- $28.00 Hourly with potential bonus
Key Responsibilities:
Quality Assurance & Auditing
Conduct structured QA audits across RCM functions including benefit verification, charge capture, payment posting, denial handling, and AR follow-up
Evaluate work for accuracy, completeness, compliance, and adherence to standard operating procedures
Document audit findings, error types, and trends using standardized scoring tools
Identify recurring issues, process breakdowns, and training gaps
Escalate high-risk findings or systemic issues to leadership
Performance Monitoring & Analysis
Track individual and team performance metrics such as productivity, accuracy, denial trends, and rework rates
Analyze audit data to identify patterns, outliers, and improvement opportunities
Support development of scorecards and performance dashboards
Provide actionable insights to operational leaders to improve first-pass resolution and reduce rework
Root Cause Analysis & Improvement Support
Participate in root cause analysis for quality failures, claim errors, and payer denials
Recommend corrective actions, process changes, or training interventions
Monitor effectiveness of improvement initiatives and report outcomes
Assist in developing and updating quality standards and audit methodologies
Training & Coaching Support
Provide feedback to supervisors and training teams regarding performance gaps
Support targeted retraining efforts based on audit findings
Serve as a subject matter resource on quality standards and best practices
Reinforce consistent application of policies and procedures
Data Reporting & Documentation
Maintain accurate records of audits, findings, and corrective actions
Prepare regular reports summarizing quality trends and performance insights
Ensure audit data is captured in centralized systems for leadership review
Assist in preparing materials for operational reviews and performance meetings
Compliance & Risk Management
Ensure adherence to payer rules, billing regulations, and internal policies
Identify potential compliance risks and escalate appropriately
Support internal and external audit readiness activities
Promote standardized processes across RCM operations
Qualifications:
Experience
2–4 years of experience in healthcare Revenue Cycle Management
Experience in one or more RCM areas such as AR, billing, denials, payment posting, or eligibility/benefits
Prior quality assurance, auditing, or training experience preferred
Behavioral Health RCM experience a plus
Knowledge & Skills
Strong understanding of payer rules, claims processes, and denial management
Analytical mindset with ability to interpret performance data
High attention to detail and accuracy
Strong written and verbal communication skills
Ability to provide constructive feedback in a professional manner
Proficiency with RCM systems and reporting tools (e.g., AdvancedMD, AthenaHealth, Waystar, etc.)
Excel skills preferred
Key Competencies
Critical thinking and problem solving
Objectivity and sound judgment
Organization and time management
Collaboration and teamwork
Continuous improvement mindset
Ability to manage confidential information
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [email protected]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.
Top Skills
What We Do
LifeStance Health is a behavioral health care company focused on providing evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in care settings that include acute inpatient, partial hospitalization, intensive outpatient, outpatient, community-based and in-home. Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better. Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare. Our Values: * Delivering Compassion - We care for people unconditionally and act with empathy always. * Building Relationships - We are collaborative, building enduring relationships to achieve more together. * Celebrating Difference - We respect the diversity of every individual’s lived experiences.
