GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.
Summary
The Client Billing Specialist is responsible for managing the end-to-end process for diagnostic laboratory services related to client billing. The Specialist is also responsible for ensuring timely and accurate submission of invoices, follow-up, and resolution of invoice issues. This role is critical to maximizing reimbursement, reducing disputes, and supporting the financial health of the laboratory.
Job Responsibilities
- Invoice Submission: Review to ensure invoices for diagnostic lab services to facilities is following lab service agreement guidelines and laboratory policies. Transactions on invoices should be reviewed for correct pricing as well as other client requirements.
- Dispute Management: Analyze disputed invoice transactions, identify root causes, and initiate corrective actions including client contact, adjustment requests, and transactional transfers to submit claims to a payer when required.
- Follow-Up: Proactively follow up on outstanding invoice balances, monitor aging reports, and communicate with clients to resolve issues and expedite payment.
- Documentation: Maintain accurate records of invoice status, correspondence, and client responses in the billing system.
- Collaboration: Work closely with billing, reimbursement, Market Access, Sales and billing vendor teams to resolve complex issues and support cross-functional RCM initiatives.
- Compliance: Stay current with client requirements, updates (LSA, pricing, invoice), and regulatory changes affecting invoicing.
- Reporting: Generate and analyze invoice performance reports to identify trends, opportunities for process improvement, and support management decision-making.
People Manager
- No
Education, Experience, and Skills
- Associate’s or Bachelor’s degree in healthcare administration, business, or related field (preferred).
- 2+ years of experience in medical claims processing, preferably in a diagnostic laboratory or healthcare setting.
- Strong knowledge of insurance billing, payer requirements, and denial management.
- Familiarity with laboratory coding (CPT, ICD-10), EOBs, and remittance advice.
- Proficiency with billing software and Microsoft Office Suite.
- Excellent attention to detail, organizational, and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Certificates, Licenses, Registrations
- N/A
Work Environment
This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.
#LI-REMOTE
At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.
Here’s what you can expect day to day:
1. Play like a champion (step up, redefine what’s possible, own it)
We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments – with quality, speed, and care.
We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls — choosing progress over perfection.
We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.
If you’re motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you’ll thrive at GeneDx.
We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
GeneDx is a place where people from all backgrounds can make an impact.
All privacy policy information can be found here.
Skills Required
- Associate's or bachelor's degree in healthcare administration, business, or a related field
- 2+ years of experience in medical claims processing, preferably in a diagnostic laboratory or healthcare setting
- Strong knowledge of insurance billing, payer requirements, and denial management
- Familiarity with laboratory coding, including CPT and ICD-10
- Familiarity with EOBs and remittance advice
- Proficiency with billing software and Microsoft Office Suite
- Excellent attention to detail, organizational, and communication skills
- Ability to work independently and collaboratively in a fast-paced environment
GeneDx Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GeneDx and has not been reviewed or approved by GeneDx.
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Parental & Family Support — Family-building benefits and extended paid parental leave are highlighted as standout features of the package. Feedback suggests these offerings are a notable strength for employees planning families.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage with behavioral-health resources and virtual care is described as robust. Feedback suggests health coverage is often viewed favorably relative to other elements of compensation.
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Retirement Support — A 401(k) with employer match is included as part of the core offering. Feedback suggests this support enhances the perceived value of total rewards for many roles.
GeneDx Insights
What We Do
GeneDx is focused on delivering personalized, actionable insights that improve health outcomes. We sit at the intersection of diagnostics and data science, pairing decades of genomic expertise with an unmatched ability to interpret clinical data at scale. Our exome and genome testing is among the best in the industry. We expect that it will be even more advanced in the future with the help of Centrellis®, our innovative health information platform. Powered by millions of medical records, Centrellis® integrates digital tools with artificial intelligence to ingest and synthesize clinical and genomic data. As a result of our robust test menu, including our exome and genome testing, and the comprehensive insights generated by Centrellis®, we are developing a more complete understanding of complex disease than ever before. This translates to faster diagnosis, more effective treatment plans, and enhanced drug discovery. Our offerings help a whole spectrum of healthcare partners -- clinicians, researchers, health systems, pharmaceutical companies, and payors -- improve patient experiences and advance population health
