The Role
Administers the Raiser's Edge donor CRM, maintaining data quality, security, workflows, integrations, gifts, reports, acknowledgments, and donor segmentation. Reconciles fundraising revenue with the general ledger, supports prospect research and campaigns, troubleshoots user issues, and trains fundraising staff. Requires five years of hands-on Raiser's Edge administration, strong organizational and communication skills, discretion with confidential financial information, and proficiency with Microsoft Office.
Summary Generated by Built In
Job Title: Raiser’s Edge Database Manager
Position Overview
The Raiser’s Edge Donor Database Administrator serves as the primary system expert for constituent relationship management (CRM) data, ensuring that donor and prospect information is accurate, secure, and structured to drive fundraising and engagement strategies.
Primary Responsibilities
Qualifications
Position Overview
The Raiser’s Edge Donor Database Administrator serves as the primary system expert for constituent relationship management (CRM) data, ensuring that donor and prospect information is accurate, secure, and structured to drive fundraising and engagement strategies.
Primary Responsibilities
- Maintains all constituent records, including biographical, financial, relationship, and communication updates in Raiser’s Edge database.
- Enforces data entry standards, establishes system workflows, and performs global data hygiene.
- Oversees system configurations, security settings, user permissions, and standard software updates.
- Serves as the primary administrator and technical liaison for Raiser’s Edge and integrated third-party tools (Import-Omatic, GiveCampus, iWave, Double the Donation, financial ledgers, etc.)
- Oversees accurate entry of donations and pledges.
- Creates fundraising & dashboard reports, donor queries, donor acknowledgement letters, and tax receipts.
- Works closely with Business Office to reconcile monthly fundraising revenue with general ledger.
- Creates & segments donor lists for direct mail campaigns, email marketing, and special events.
- Assists in prospect and donor research in support of major gift portfolios and donor moves management.
- Serves as the primary point of contact for internal technical troubleshooting and user questions.
- Delivers training materials to new and existing fundraising team members for optimal and uniform use and protection of CRM and supporting applications.
Qualifications
- Experience: Minimum of five years hands-on database administration using Blackbaud Raiser’s Edge and Raisers Edge NXT.
- Education: Bachelor’s degree in information systems, business, or equivalent work experience.
- Technical Skills: Mastery of standard Raisers Edge features and functions, proficiency in Microsoft Office applications.
- Core Skills: Excellent communication, strong organization, and absolute discretion when handling confidential financial data.
Skills Required
- At least five years of hands-on database administration using Blackbaud Raiser's Edge and Raiser's Edge NXT
- Bachelor's degree in information systems, business, or equivalent work experience
- Mastery of standard Raiser's Edge features and functions
- Proficiency in Microsoft Office applications
- Excellent communication skills
- Strong organizational skills
- Absolute discretion when handling confidential financial data
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The Company
What We Do
Shepherds College is a Christ-centered, post-secondary college serving young adults with intellectual and developmental disabilities. Its three-year program combines personalized instruction, practical job training, life-skills development, and spiritual formation to help students build independence and pursue meaningful work. The college’s mission is to equip students with skills, support, confidence, and faith so they can live purposeful, dignified lives with Appropriate Independence.
